Torbay and South Devon NHS Foundation Trust

Healthcare Support Worker

The closing date is 03 August 2025

Job summary

Join our Emergency Department as a Healthcare Support Worker and make a real difference by delivering exceptional, personalised care to every patient.

You'll work closely with Registered Nurses and Practitioners, playing a vital role in the team's success. You'll also have the opportunity to support and guide new team members as they settle into this fast-paced environment.

If you're passionate about providing high-quality emergency care and thrive in a dynamic setting, we'd love to hear from you!

If you are new to care this is an exciting development opportunity combining a comprehensive and supportive Education pathway and attainment of a level 3 qualification in Health and Social Care.

Please note: This role is not eligible for sponsorship under the UK Home Office Skilled Worker visa route, due to the increased salary threshold introduce in early May 2025. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK.

Main duties of the job

  • You will be working clinically to ensure the safety and quality of the care given to your designated patients within the emergency Department, under the supervision of a registered nurse/practitioner, whilst supporting and working with colleagues during the shift.

    • Developing and supporting yourself and others
    • Employing professional behaviour and communicating effectively and efficiently in a pressurised working environment
    • Working under guidance and in conjunction with the senior nursing team and the departmental Matron
    • Following the Department's and Trust's Policies and Protocols to ensure the safety of the department
    • Liaising with the wider MDT to maintain safety
    • Helping to facilitate the development of the service as part of the wider team
    • To participate in discussions and projects that will benefit the team, the patients and the department as a whole

About us

The nursing team in the Emergency department consists of both Adult and Paediatric qualified nurses and works alongside Advanced Nurse Practitioner and Advanced Paramedic Practitioners who manage the Minor Injuries service within the department. Supported by very capable and knowledgeable Assistant Practitioners and Healthcare Assistants.

The medical team and nursing team work together to ensure the safety of patients and staff within the department and to ensure the delivery of high-quality care to those who require our services.

The nursing team has an excellent resource that are the Practice Educators which are based within the department and offer a multitude of learning experiences tailored to the needs of the Emergency Department. Led by an experienced Emergency Nurse, the team not only facilitates in-house training for the clinical skills required by nurses within the Emergency Department but is also very responsive to the developmental and educational needs of all the staff on an individual basis and are an invaluable asset to the team.

The requirement for the delivery of safe, high-quality care is at the heart of all we do, and we take great pride in the professionalism of the team and our work.

We are passionate about delivering safe, high-quality care and take immense pride in the professionalism of our team and work.

Care to join our Emergency department?

Details

Date posted

23 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

388-6735715-ACS-B

Job locations

Torbay Hospital

Newton road

Torquay

TQ2 7AA


Job description

Job responsibilities

  • Developing and supporting yourself and others
  • Managing your cohort of patients alongside colleagues
  • Participating in developing a career plan
  • Follow TSDHCFT Policies and use correct agreed documentation

Please refer to on the attached job description for full details.

Eligibility Requirements:

If youre an experienced candidate, youll need to have an NVQ Level 3 qualification in Health and Social Care.

For those who are new to the care, we ask for a minimum of 4/ Grade C/pass in GCSE Maths and English or both functional skills level 2, and you will be required to undertake a supportive development pathway to attain a level 3 health and social care qualification.

Key dates:

If your application is successful, you will be invited to an interview during the week beginning 11th August 2025. Should you be offered the position after your interview with the Emergency Department, your employment is expected to commence in October 2025, including a minimum two-week induction period. We are happy to discuss flexible arrangements to accommodate half-term commitments within the month of October.

Job description

Job responsibilities

  • Developing and supporting yourself and others
  • Managing your cohort of patients alongside colleagues
  • Participating in developing a career plan
  • Follow TSDHCFT Policies and use correct agreed documentation

Please refer to on the attached job description for full details.

Eligibility Requirements:

If youre an experienced candidate, youll need to have an NVQ Level 3 qualification in Health and Social Care.

For those who are new to the care, we ask for a minimum of 4/ Grade C/pass in GCSE Maths and English or both functional skills level 2, and you will be required to undertake a supportive development pathway to attain a level 3 health and social care qualification.

Key dates:

If your application is successful, you will be invited to an interview during the week beginning 11th August 2025. Should you be offered the position after your interview with the Emergency Department, your employment is expected to commence in October 2025, including a minimum two-week induction period. We are happy to discuss flexible arrangements to accommodate half-term commitments within the month of October.

Person Specification

Qualifications and Training

Essential

  • experience as an HCA in an acute/ emergency setting
  • Care Certificate
  • NVQ Level 3
  • Completed ED specific competencies

Desirable

  • Evidence of continued study

Knowledge & Experience

Essential

  • Confidence in own ability to manage your own workload
  • Be able to evaluate care delivered and plan ahead.
  • Be able to identify a sick or deteriorating patient
  • To understand how to undertake and monitor vital signs on children
  • To understand principles of safeguarding and to be able to make appropriate referrals

Specific Skills

Essential

  • Ability to work in under pressure and flexibly
  • Be competent in recording and understanding vital signs
  • To be competent in cannulation and venepuncture/willing to be trained
  • To be competent in performing both male and female catheterisations
  • To be competent in performing ECGs
  • To be able to pass NG tubes
  • Have comprehensive skills required to assist in Minor Injuries
  • Demonstrable effective communication skills

Desirable

  • oAbility to use US guidance for cannulation
Person Specification

Qualifications and Training

Essential

  • experience as an HCA in an acute/ emergency setting
  • Care Certificate
  • NVQ Level 3
  • Completed ED specific competencies

Desirable

  • Evidence of continued study

Knowledge & Experience

Essential

  • Confidence in own ability to manage your own workload
  • Be able to evaluate care delivered and plan ahead.
  • Be able to identify a sick or deteriorating patient
  • To understand how to undertake and monitor vital signs on children
  • To understand principles of safeguarding and to be able to make appropriate referrals

Specific Skills

Essential

  • Ability to work in under pressure and flexibly
  • Be competent in recording and understanding vital signs
  • To be competent in cannulation and venepuncture/willing to be trained
  • To be competent in performing both male and female catheterisations
  • To be competent in performing ECGs
  • To be able to pass NG tubes
  • Have comprehensive skills required to assist in Minor Injuries
  • Demonstrable effective communication skills

Desirable

  • oAbility to use US guidance for cannulation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay Hospital

Newton road

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay Hospital

Newton road

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Senior Charge Nurse

John Scudder

john.scudder1@nhs.net

01803656021

Details

Date posted

23 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

388-6735715-ACS-B

Job locations

Torbay Hospital

Newton road

Torquay

TQ2 7AA


Supporting documents

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