Booking Clerk/Receptionist - Patient Access Centre
The closing date is 22 July 2025
Job summary
Booking Clerk/Receptionist - Patient Access Centre
30.0 hours per week permanent
An opportunity has arisen to join the Trust's outpatient appointments team working Monday - Thursday, 8:30am to 5:00pm.
The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
The booking team operates in a centralised booking centre, answering telephone enquiries, email enquiries and booking outpatient appointments by telephone.
Time may also be spent working on reception, providing admin support in the daily running of the clinic attending patients and completely outcomes amongst other duties required.
You will play a vital role in ensuring patient records are kept up to date across a variety of different IT systems and that patients receive the correct appointment for the correct times.
Main duties of the job
- Handling inbound calls
- Booking, cancelling and rearranging Outpatient appointments
- Reception duties as described in the job description
- Making outbound calls
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing clinic capacity
- Managing pending lists and wait times
- Processing new referrals from external and internal sources
- Managing theatre and secretary request spreadsheets
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times
About us
The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within the Torbay and South Devon Healthcare Foundation Trust.The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.
Why work with us - 1 (pagetiger.com)
Details
Date posted
08 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
388-7294042-PC&S
Job locations
Patient Access Centre, Torbay Hospital
Lowes Bridge Road
Torquay
TQ2 7AA
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Patient Access Centre, Torbay Hospital
Lowes Bridge Road
Torquay
TQ2 7AA
Employer's website
Employer contact details
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Supporting documents
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