Torbay and South Devon NHS Foundation Trust

Booking Clerk/Receptionist - Patient Access Centre

The closing date is 22 July 2025

Job summary

Booking Clerk/Receptionist - Patient Access Centre

30.0 hours per week permanent

An opportunity has arisen to join the Trust's outpatient appointments team working Monday - Thursday, 8:30am to 5:00pm.

The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.

The booking team operates in a centralised booking centre, answering telephone enquiries, email enquiries and booking outpatient appointments by telephone.

Time may also be spent working on reception, providing admin support in the daily running of the clinic attending patients and completely outcomes amongst other duties required.

You will play a vital role in ensuring patient records are kept up to date across a variety of different IT systems and that patients receive the correct appointment for the correct times.

Main duties of the job

  • Handling inbound calls
  • Booking, cancelling and rearranging Outpatient appointments
  • Reception duties as described in the job description
  • Making outbound calls
  • Maintaining a high standard of customer service
  • Use of hospital systems to effectively support the management of the patient journey
  • Managing clinic capacity
  • Managing pending lists and wait times
  • Processing new referrals from external and internal sources
  • Managing theatre and secretary request spreadsheets
  • Liaising with colleagues at all levels to ensure the patient journey is smooth
  • To work in accordance with the Trust policies at all times

About us

The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within the Torbay and South Devon Healthcare Foundation Trust.The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.

Why work with us - 1 (pagetiger.com)

Details

Date posted

08 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

388-7294042-PC&S

Job locations

Patient Access Centre, Torbay Hospital

Lowes Bridge Road

Torquay

TQ2 7AA


Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification

Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification

Person Specification

Qualifications and Training

Essential

  • Minimum of 4 x GCSE Grade A-C (including English) or equivalent

Desirable

  • Knowledge of PAS and other hospital IT systems
  • NVQ Administration Level 2 or equivalent
  • ECDL or equivalent

Knowledge and Experience

Essential

  • Experience working with emails, spreadsheets and Microsoft packages
  • Administrative and clerical experience
  • Customer service experience
  • Experience of working with computers
  • Awareness of Equality and Diversity

Desirable

  • Previous NHS experience
  • Knowledge of Referral to Treatment Targets (RTT)
  • Experience working in a call centre
Person Specification

Qualifications and Training

Essential

  • Minimum of 4 x GCSE Grade A-C (including English) or equivalent

Desirable

  • Knowledge of PAS and other hospital IT systems
  • NVQ Administration Level 2 or equivalent
  • ECDL or equivalent

Knowledge and Experience

Essential

  • Experience working with emails, spreadsheets and Microsoft packages
  • Administrative and clerical experience
  • Customer service experience
  • Experience of working with computers
  • Awareness of Equality and Diversity

Desirable

  • Previous NHS experience
  • Knowledge of Referral to Treatment Targets (RTT)
  • Experience working in a call centre

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Patient Access Centre, Torbay Hospital

Lowes Bridge Road

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Patient Access Centre, Torbay Hospital

Lowes Bridge Road

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PAC Coordinator

David Fisher

david.fisher8@nhs.net

01803656303

Details

Date posted

08 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

388-7294042-PC&S

Job locations

Patient Access Centre, Torbay Hospital

Lowes Bridge Road

Torquay

TQ2 7AA


Supporting documents

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