Patient Advisor - Channel View Surgery

Job summary

IMPORTANT INFORMATION: This advert is placed on behalf on one of our health serviceproviders. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.

Channel View Medical Group in Teignmouth is seeking an enthusiastic, motivated person with great people skills to join our friendly Practice. We are looking for a dedicated, compassionate, and approachable individual who will complement our team. The individual must be a team player, have excellent communication skills, good time management skills and the ability to work under pressure when dealing with patients face to face and on the phones.

Please note that this Surgery does not operate an Agenda for change pay scheme

Main duties of the job

The patient advisor isthe first point of contact for patients contacting our GP surgeries. This can be via a variety of methods including via the telephone, face to face and via online consult service and email. Dealing with patients both face to face and via the telephone are the main duties of this role. Acting as the central point of contact for patients. Dealing with all telephone queries/requests from patients and acting as liaison with the Clinical team, as necessary.Booking appointments and distributing information, messages, and inquiries for the clinical team.

About us

Channel View Medical Group provides high-quality, patient-centred care to 22,000 people across six sites in the beautiful coastal town of Teignmouth and on the edge of Dartmoor. We're an innovative, hard-working, and friendly practice that takes pride in fostering a supportive environment for the whole team. Our team includes 18 GPs, 3 Advanced Nurse Practitioners, and a total of 90 staff spanning both clinical and administrative roles. At Channel View, both GPs and ANPs follow the Doctor First model--starting with telephone triage and then managing their own face-to-face appointments.