Job summary
As a Microsoft 365 Specialist you will be part of the Microsoft 365 team, who provide support and development for our Microsoft 365 platform.
In this role, you will be responsible for system support and configuration as well as developing functionality to deliver solutions that assist Trust staff in their day-to-day activities.
Working within a large service-driven organisation, you will maintain services and develop solutions that support both frontline and back-office staff, ultimately contributing to the delivery of high-quality patient care within the NHS. You will collaborate with a large diverse, multi-skilled team, leveraging your skills by working together towards common goals and objectives.
Main duties of the job
Delivering first and second line support capabilities as demand dictates, working with all groups of staff to resolve reported issues in an efficient manner.
Participating in all phases of the software development lifecycle including analysis, design, development, testing, documentation, implementation, and support whilst ensuring that the system adheres to all relevant policies, standards, and procedures.
Liaising with all groups of staff affected by the solution developments that you are working on. System developments support clinical and administrative processes associated with the delivery of patient care and will therefore have a direct impact upon the staff and patients using the system.
Monitoring of systems and services, performing routine checks and maintenance to ensure business continuity.
About us
The IT Operations department comprises a talented and motivated team of IT professionals, who bring a wealth of expertise and experience to the table. With a strong work ethic and a collaborative mindset, we strive for excellence in delivering top-notch IT services. Our team members embrace a culture of continuous learning and innovation, constantly staying updated with the latest technological advancements.
We take pride in our ability to overcome challenges and find creative solutions. Working together, we foster a supportive environment where everyone's contributions are valued, and professional growth is encouraged. It's a rewarding experience to be part of this team, where we collaborate seamlessly and leverage our skills to drive success for the organisation.
Why Work With Us
Job description
Job responsibilities
- Working closely with members of the Microsoft 365 team, IT Operations department, wider HIS teams and external suppliers, utilising clear communication channels and toolsets to deliver the teams day to day activities
- Communicating with end users of systems supported by the Microsoft 365 team, assessing their needs/issues and actioning accordingly to ensure resolution, escalating to colleagues, or reassigning as and when required
- Liaising with colleagues to ensure team commitments can be met, providing cover for absence resulting from annual leave, sickness etc. or support where needed
- Participate in team, departmental and directorate meetings with staff from various groups/areas
- Understanding the escalation path for issues and escalating to senior colleagues or managers in a timely manner
- Cross train team in areas of expertise. Support junior members of the team to extend their skills and knowledge. Train end users in areas of expertise, demonstrate new functionality to project teams
- -Provide support to junior members of the team as required
Please review the attached job description in full.
Job description
Job responsibilities
- Working closely with members of the Microsoft 365 team, IT Operations department, wider HIS teams and external suppliers, utilising clear communication channels and toolsets to deliver the teams day to day activities
- Communicating with end users of systems supported by the Microsoft 365 team, assessing their needs/issues and actioning accordingly to ensure resolution, escalating to colleagues, or reassigning as and when required
- Liaising with colleagues to ensure team commitments can be met, providing cover for absence resulting from annual leave, sickness etc. or support where needed
- Participate in team, departmental and directorate meetings with staff from various groups/areas
- Understanding the escalation path for issues and escalating to senior colleagues or managers in a timely manner
- Cross train team in areas of expertise. Support junior members of the team to extend their skills and knowledge. Train end users in areas of expertise, demonstrate new functionality to project teams
- -Provide support to junior members of the team as required
Please review the attached job description in full.
Person Specification
Qualifications and training
Essential
- oEducated to degree level or equivalent professional qualification in a relevant subject, and/or equivalent work gained experience oComputer literate e.g. proficient in the use of Microsoft Office applications etc. with the ability to master new software applications oTraining in an IT related subject or equivalent work experience/knowledge
Desirable
- oMicrosoft 365 certification (e.g. MS-900, PL-900)
Knowledge and experience
Essential
- oKnowledge of, and experience with supporting various Microsoft 365 technologies oDemonstrable knowledge of application development using Power Platform oKnowledge of database structure and design oKnowledge of web technologies such as HTML, CSS and Java Script
Desirable
- oUnderstanding and experience of current IT solutions and associated processes within the Devon Health Community oUnderstanding and experience of working operationally in a complex NHS Trust oExperience of being part of a process capture/service redesign team oKnowledge of IT solutions widely used within the Acute and/or Community Healthcare environments oExperience of healthcare computing in the NHS
Specific skills
Essential
- oAble to work with the end user to identify and articulate the issue. oFollow instructions to resolve simple issues oAnalyses situations to identify and resolve problems, such as, system errors, user, computer or programme problems, data errors. oAble to articulate the technical issue to others and resolve simple issues oAnalyses situations to identify and resolve problems, such as, system errors, user, computer or programme problems, data errors. Able to articulate the technical issue to others and resolve simple issues oAbility to input large quantities of complex data/information into databases/systems and manipulate for analytics or reporting
Person Specification
Qualifications and training
Essential
- oEducated to degree level or equivalent professional qualification in a relevant subject, and/or equivalent work gained experience oComputer literate e.g. proficient in the use of Microsoft Office applications etc. with the ability to master new software applications oTraining in an IT related subject or equivalent work experience/knowledge
Desirable
- oMicrosoft 365 certification (e.g. MS-900, PL-900)
Knowledge and experience
Essential
- oKnowledge of, and experience with supporting various Microsoft 365 technologies oDemonstrable knowledge of application development using Power Platform oKnowledge of database structure and design oKnowledge of web technologies such as HTML, CSS and Java Script
Desirable
- oUnderstanding and experience of current IT solutions and associated processes within the Devon Health Community oUnderstanding and experience of working operationally in a complex NHS Trust oExperience of being part of a process capture/service redesign team oKnowledge of IT solutions widely used within the Acute and/or Community Healthcare environments oExperience of healthcare computing in the NHS
Specific skills
Essential
- oAble to work with the end user to identify and articulate the issue. oFollow instructions to resolve simple issues oAnalyses situations to identify and resolve problems, such as, system errors, user, computer or programme problems, data errors. oAble to articulate the technical issue to others and resolve simple issues oAnalyses situations to identify and resolve problems, such as, system errors, user, computer or programme problems, data errors. Able to articulate the technical issue to others and resolve simple issues oAbility to input large quantities of complex data/information into databases/systems and manipulate for analytics or reporting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
