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Torbay and South Devon NHS Foundation Trust

Booking Clerk

The closing date is 18 June 2025

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Job summary

Booking Clerk - 37.5 hours per week08:30 - 17:00 mon-fri

An opportunity has arisen for a Booking Clerk to join the Trust's centralised outpatient appointments team, working 37.5 hours per week.

Our Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.

Main duties of the job

  • Handling inbound calls
  • Booking, cancelling and rearranging Outpatient appointments
  • Making outbound calls
  • Maintaining a high standard of customer service
  • Use of hospital systems to effectively support the management of the patient journey
  • Managing clinic capacity
  • Managing pending lists and wait times
  • Processing new referrals from external and internal sources
  • Managing theatre and secretary request spreadsheets
  • Liaising with colleagues at all levels to ensure the patient journey is smooth
  • To work in accordance with the Trust policies at all times

About us

The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust.

The department handles approximately 500,000 calls a year and books approximately 500,000 appointments a year.

The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.

Why work with us

Details

Date posted

04 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year PA

Contract

Permanent

Working pattern

Full-time

Reference number

388-7202699-A&C

Job locations

Patient Access Centre

Bayview Basement

Torquay

TQ2 7AA


Job description

Job responsibilities

For the full details of the job description and person specification please read the attached documents.

Job description

Job responsibilities

For the full details of the job description and person specification please read the attached documents.

Person Specification

Qualifications and Training

Essential

  • Minimum of 4 x GCSE Grade A-C (including English) or equivalent

Desirable

  • NVQ Administration Level 2 or equivalent

Knowledge and Skills

Essential

  • Experience working with emails, spreadsheets and Microsoft packages
  • Administrative or clerical experience
  • Customer service experience
  • Experience of working with the public sector or in a call centre environment
  • Organisational and time management skills

Desirable

  • Previous NHS experience
  • Knowledge of PAS, E-Referral service, or Patient Target List (PTL)
  • Knowledge of Referral to Treatment Targets (RTT)
Person Specification

Qualifications and Training

Essential

  • Minimum of 4 x GCSE Grade A-C (including English) or equivalent

Desirable

  • NVQ Administration Level 2 or equivalent

Knowledge and Skills

Essential

  • Experience working with emails, spreadsheets and Microsoft packages
  • Administrative or clerical experience
  • Customer service experience
  • Experience of working with the public sector or in a call centre environment
  • Organisational and time management skills

Desirable

  • Previous NHS experience
  • Knowledge of PAS, E-Referral service, or Patient Target List (PTL)
  • Knowledge of Referral to Treatment Targets (RTT)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Patient Access Centre

Bayview Basement

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Patient Access Centre

Bayview Basement

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PAC Coordinator

Jody Barton

jody.barton@nhs.net

01803656073

Details

Date posted

04 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year PA

Contract

Permanent

Working pattern

Full-time

Reference number

388-7202699-A&C

Job locations

Patient Access Centre

Bayview Basement

Torquay

TQ2 7AA


Supporting documents

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