Medical Secretary - Head & Neck

Job summary

We are looking for an enthusiastic member of staff to join our existing secretarial team within the Head and Neck Department as a Medical Secretary.

The ideal candidate will have proven admin experience, be willing to audio type and be able to provide excellent customer care.

We will provide training for our patient records systems and the hospital databases, such as PAS and e-Referral system.

Experience of using Microsoft applications would be advantageous. We would expect the candidate to have proven relevant experience of working in a similar role.

If you are a good communicator and can work both independently and as part of team we would like to hear from you.

Main duties of the job

• Responsible for providing an in-depth administrative support to the clinical team and the wider departments
• This will include tracking of investigations including those on Oncology pathways. Audio typing of clinics and ensuring all RTT and outcomes are completed accurately
• Assist with telephone enquiries from patients, GPs and other agencies in a courteous and helpful manner. Liaising with medical staff and other departments as necessary

About us

The Head and Neck Department consists of Ear, Nose and Throat, Oral and Maxillofacial Surgery, Orthodontics, Restorative Dentistry and Plastic Surgery.

The Head and Neck service is very busy and the secretarial team is key to ensure things run smoothly and efficiently.

It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and priorities workload effectively.

One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the department.

For an informal discussion please contact: Olivia Taylor

olivia.taylor4@nhs.net