Job summary
As an Information Asset Administrator (IAA), the post holder will support the SystmOne Information Asset Owner (IAO) and be responsible for the day-to-day management of SystmOne ensuring that policies and procedures are applied and adhered to by staff using the system and that information held within the system is of the highest quality.
Delivery of first-class on-going business as usual training and support of SystmOne end users
SystmOne is a major information asset for the ICO and directly impacts the delivery of patient care by supporting the clinical process. The post holder will need to deal with all groups of staff across their area of responsibility
Participation in an on-call rota/out of hours service may be required to ensure Business Continuity
Main duties of the job
- Manage SystmOne business as usual activities including resolving helpdesk queries, assisting in the creation of relevant processes and policies, maintaining system security and data integrity, and undertaking data quality programmes
- Identify, plan for and deliver any business-as-usual training and develop appropriate training materials to reflect ongoing changes to existing SystmOne implementations, supporting users as necessary following the release of new functionality
- Play a key role in realising the financial benefits delivered by successful business change, underpinned by the delivery of high-quality training of the functionality that has been implemented
About us
You will be part of a team that will be responsible for the provision of on-going business as usual support of SystmOne users in the Acute Hospital, Community and across parts of Devon
You will contribute towards the achievement of a common goal of making a positive impact upon the lives of patients and staff
You will be working within a supportive, innovative and modern environment where ideas are shared and valued
Job description
Job responsibilities
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Job description
Job responsibilities
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications and training
Essential
- Educated to degree level or equivalent professional qualification, or equivalent work gained experience
- Have an expert understanding of IT training
Desirable
- Evidence of continuous professional development
- Successful completion of TPP's core training course
Knowledge and Experience
Essential
- Must have delivered training previously with proven effectiveness
- Able to work to high standards and have the ability to explain technical jargon in a non-technical way
- Have a proactive approach to problem solving and able to identify and resolve problems
- Working knowledge of the Microsoft Office suite of products
- Motivational, empathetic and reassurance skills
- Knowledge of the importance of data quality to accurate reporting and the techniques used to identify data quality issues
- Understanding of confidentiality, the Data Protection Act and data protection issues
- Curious learner who takes initiative to fill their own knowledge gaps
- Experience of working and engaging effectively with all levels of staff on technical and non-technical issues
Desirable
- Previous experience of SystmOne
- Working in a project management environment
- Understanding and experience of working in a complex NHS Trust
- Previous IT Training experience within an NHS environment
- Experience of facilitating change within the NHS or similar environment
Specific Skills
Essential
- Ability to communicate complex information in a clear and concise way
- Ability to work to tight deadlines and prioritise own workload
- Good written and oral skills
- Have a customer orientated approach
- A detailed approach to work with an aptitude for problem solving, creativity and innovation
- Resilient and self-confident
- Good analytical skills
Physical effort
Essential
- Familiar with preparing and running PowerPoint presentations
- Light to moderate: includes moving light equipment, e.g. laptops and projectors etc. for presentations and to carry out tasks as appropriate
- Requirement to travel to other locations for meetings and provide support for users
- Frequent requirement for sitting / inputting at keyboard for substantial amount of time during the working day
Mental effort
Essential
- There is a frequent requirement for prolonged concentration in order to analyse information and understand processes
- Ability to deal with frequent interruptions and shifting priorities whilst maintaining focus and quality of work
- Ability to effectively handle multiple tasks, changing priorities and complex assignments
Emotional effort
Essential
- Working as an expert interface between parties potentially in conflict, under pressure or adopting defensive positions
- Being patient, diplomatic and adaptable
- Ability to empathise with and build positive working relationships with team members and a range of stakeholders
- Ability to persuade
- Able to keep cool and calm under pressure
Working conditions
Essential
- Ability to travel as frequent travel is required between sites
- Ability to work flexibly, outside of normal working hours as required
Person Specification
Qualifications and training
Essential
- Educated to degree level or equivalent professional qualification, or equivalent work gained experience
- Have an expert understanding of IT training
Desirable
- Evidence of continuous professional development
- Successful completion of TPP's core training course
Knowledge and Experience
Essential
- Must have delivered training previously with proven effectiveness
- Able to work to high standards and have the ability to explain technical jargon in a non-technical way
- Have a proactive approach to problem solving and able to identify and resolve problems
- Working knowledge of the Microsoft Office suite of products
- Motivational, empathetic and reassurance skills
- Knowledge of the importance of data quality to accurate reporting and the techniques used to identify data quality issues
- Understanding of confidentiality, the Data Protection Act and data protection issues
- Curious learner who takes initiative to fill their own knowledge gaps
- Experience of working and engaging effectively with all levels of staff on technical and non-technical issues
Desirable
- Previous experience of SystmOne
- Working in a project management environment
- Understanding and experience of working in a complex NHS Trust
- Previous IT Training experience within an NHS environment
- Experience of facilitating change within the NHS or similar environment
Specific Skills
Essential
- Ability to communicate complex information in a clear and concise way
- Ability to work to tight deadlines and prioritise own workload
- Good written and oral skills
- Have a customer orientated approach
- A detailed approach to work with an aptitude for problem solving, creativity and innovation
- Resilient and self-confident
- Good analytical skills
Physical effort
Essential
- Familiar with preparing and running PowerPoint presentations
- Light to moderate: includes moving light equipment, e.g. laptops and projectors etc. for presentations and to carry out tasks as appropriate
- Requirement to travel to other locations for meetings and provide support for users
- Frequent requirement for sitting / inputting at keyboard for substantial amount of time during the working day
Mental effort
Essential
- There is a frequent requirement for prolonged concentration in order to analyse information and understand processes
- Ability to deal with frequent interruptions and shifting priorities whilst maintaining focus and quality of work
- Ability to effectively handle multiple tasks, changing priorities and complex assignments
Emotional effort
Essential
- Working as an expert interface between parties potentially in conflict, under pressure or adopting defensive positions
- Being patient, diplomatic and adaptable
- Ability to empathise with and build positive working relationships with team members and a range of stakeholders
- Ability to persuade
- Able to keep cool and calm under pressure
Working conditions
Essential
- Ability to travel as frequent travel is required between sites
- Ability to work flexibly, outside of normal working hours as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
