Healthcare Support Worker

Job description

Job responsibilities

Detailed job description and responsibilities Communication and Working Relationships Developing and supporting yourself and others To ensure effective communication between staff members and develop a cohesive, supportive and effective team Work towards the agreed philosophy and objectives of the Ward Employ professional behaviour and communicate effectively and efficiently in a pressurised working environmentPlanning and Organisation At the direction of Registered/Senior Staff participate and deliver planned care managing your cohort of patients alongside colleagues Keep up to date with Organisational developments and be responsive to change Work within an environment which can have constant interruptionsResponsibility and Accountability Adhere to all infection control guidance and policies Act with integrity and professionalism, ensuring that you are demonstrating responsible behaviours at all times, in accordance with our Trust values Be accountable for your actions and learn from mistakes. Be honest and share experiences, encouraging learning in others Support the wider team To ensure high standards of care in accordance with agreed policies and procedures To work with registered nurses and senior clinical staff to maintain a clean and safe environment for all. Provide information to enable the effectiveness of care delivered to be evaluated and accurate records maintained Record in the relevant documentation the care that has been delivered Recognise and respond appropriately to urgent and emergency situations Report any incidents, accidents or complaints to the person in charge of the ward in accordance with Trusts policies

Policy and Service Responsibility The post holder will work according to Trust standards, policies and procedures ensuring compliance with policy procedures and clinical guidelines and is accountable and responsible to the registered nursing team All staff have a responsibility to ensure that the needs of the service are met in a timely and efficient manner

Responsibility for Finance, Equipment and Other Resources To undertake a responsible attitude towards economy and care of equipment and property, and be aware of conditions/hazards Have an awareness of utilising stock and resources effectively Competent use of equipment including training and supporting others in their use.

Responsibility for Supervision, Leadership and Management Participating in developing a career plan Participate in reflection as part of imbedded practice Work alongside senior staff to help develop yourself Participate in staff meetings and think creatively and innovatively regarding the department Attend mandatory training ensuring this is kept up-to-date and develop and maintain own knowledge and skillsInformation Technology and Administrative Duties Follow TSDHCFT Policies and use correct agreed documentations Stay up to date with the Trusts innovative IT systems Ensure mandatory training is up to date

Person Specification

Qualifications and Training

Essential

• NVQ Level 3 or equivalent qualification/experience

Desirable

• Care certificate
• English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and Experience

Essential

• Previous experience in a care environment or able to demonstrate a caring nature/ life experience
• Understands the need for strict confidentiality

Desirable

• Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific Skills

Essential

• Basic computer/keyboard skills
• Fine motor skills - for venepuncture, phlebotomy and other clinical tasks
• Good interpersonal and communication skills
• Able to prioritise and organise work
• Able to work under instruction, under pressure and as part of a team
• Record keeping competency in handwritten and electronic records
• Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
• Able to manage stress in themselves and others
• Able to offer support at times of emotional distress
• Willingness to undertake new skills and training
• Able to work as a team member or independently
• Ability to adapt behaviour to changing and challenging situations
• To be flexible, adaptable, reliable and punctual
• The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust

Desirable

• Healthcare competencies appropriate to area of work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay Hospital

Lowes Bridge

Torquay

TQ2 7AA

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)