Job summary
Do you want to make a difference to patient care?
Do you thrive in a busy, friendly and supportive office environment where priorities can change throughout the day?
Do you enjoy thinking on your feet, working independently as well as collaboratively with your team?
We want to hear from you!
An exciting opportunity has arisen within the Child Health Department as a Band 3 Medical Secretary, working 30 hours per week, Monday to Friday.
We are looking to recruit a secretary where your excellent organisational skills will support you with the competing demands of working in an office environment within a dynamic team of medical secretaries supporting the medical team and the families/representatives of our patients.
You will be responsible for providing comprehensive secretarial support to our consultants and team of post graduate doctors in an efficient, timely manner by assisting them in the organisation of their workload, managing their diaries and liaising with families, amongst other duties. Experience of working with the public would be an advantage.
You will work independently as well as collaboratively with your team members to complete daily tasks.
We encourage you to contact the Practice Manager to plan a visit to the department prior to interview.
Main duties of the job
- You will need to be a team player, with experience of working in an office environment. Experience of dealing with the public will be an advantage.
- You will need to have good communication skills to converse with medical teams throughout the Trust as well as parents/cares and other organisations.
- Making a difference in patient care within Child Health.
- Organisation is key to this role as daily duties will include managing consultant diaries .
- Ensuring that patients are booked into clinic and following up on outcomes from outpatient and inpatient visits.
About us
We became the first NHS organisation in England to join-up hospital and community care with social care.
We are proud pioneers in integrating health and social care nationally,providing health and social care services to our people in their own homes or in their local community.
We run Torbay Hospital (providing acute hospital services) as well as five community hospitals, stretching from Dawlish to Brixham.
You will be joining a friendly and supportive administration teamwithin the Child Health Directorate, who form part of a thriving, innovative Trust that values both patients' wellbeing as well as the health and well-being of their staff.
The Child Health Directoratelooks after all manner of childhood hospital admissions and outpatient pathways from 0-18 yrs.
The Administration team are integral to these pathways and are often the first point of contact both for professionals and service users.
A highly rewarding part of this role can be the relationships you build with families using the service; making a difference to patient care and the overall experience in the hospital setting.
Why work with us
Job description
Job responsibilities
- To provide a administrative service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
- To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department.
- To manage diaries and undertake a varied number of administrative tasks to meet the demands of the service and those working within the Department
- To deal with telephone queries from parents/carers, GPs, social services, medical and nursing staff and other professional bodies efficiently and ensuring discretion and confidentiality is maintained at all times.
- Making a difference in Patient care within Child Health
- You will need to have good communication skills to converse with medical teams throughout the Trust as well as parents/carers and other teams, both internal and external.
- Organisation is key to this role, where duties include some clinic bookings, following up on outcomes from outpatient and inpatient visits.
Full vacancy details can be found on the attached Job Description/ Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Job description
Job responsibilities
- To provide a administrative service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
- To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department.
- To manage diaries and undertake a varied number of administrative tasks to meet the demands of the service and those working within the Department
- To deal with telephone queries from parents/carers, GPs, social services, medical and nursing staff and other professional bodies efficiently and ensuring discretion and confidentiality is maintained at all times.
- Making a difference in Patient care within Child Health
- You will need to have good communication skills to converse with medical teams throughout the Trust as well as parents/carers and other teams, both internal and external.
- Organisation is key to this role, where duties include some clinic bookings, following up on outcomes from outpatient and inpatient visits.
Full vacancy details can be found on the attached Job Description/ Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English
- Proven experience of audio typing
- Proven experience of the use of Microsoft Office
Desirable
- Proven experience using medical terminology
Knowledge
Essential
- Proven secretarial and administrative experience
- Demonstration of excellent organisational skills
- Experience of providing a customer focused service
- Ability to work as part of a team
- Ability to work on own initiative, prioritise own workload and achieve deadlines
- Good communication skills with the ability to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing
Desirable
- Medical Secretary/NHS experience
- Knowledge and experience of the Trust patient administrative and information systems
- To be proficient in the use of Internet/Intranet and email.
- Understanding of Referral to Treatment Pathways
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English
- Proven experience of audio typing
- Proven experience of the use of Microsoft Office
Desirable
- Proven experience using medical terminology
Knowledge
Essential
- Proven secretarial and administrative experience
- Demonstration of excellent organisational skills
- Experience of providing a customer focused service
- Ability to work as part of a team
- Ability to work on own initiative, prioritise own workload and achieve deadlines
- Good communication skills with the ability to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing
Desirable
- Medical Secretary/NHS experience
- Knowledge and experience of the Trust patient administrative and information systems
- To be proficient in the use of Internet/Intranet and email.
- Understanding of Referral to Treatment Pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
