Medications Unit Administrator

Job description

Job responsibilities

The successful applicant:

• will provide a professional and courteous service to a range of service users, liaising with patients, carers, families, health professionals and other organisations.
• will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach supporting and coaching others to do so.
• has a requirement to manage and escalate issues and risks as appropriate.
• will liaise with colleagues, patients/clients and/or external contacts handling complex messages and complaints including sensitive information to help the team/service run efficiently and effectively.
• will be expected to adapt communication and use different communication methods according to diverse range of patient/client/customer needs and situations.
• create written/electronic correspondence including bespoke letters.
• be responsible for maintaining awareness of developments/priorities at work.
• line manages, trains and mentors colleagues/new staff, conducting regular one to one meetings and provide wellbeing and emotional support, performance management and professional development.

Enhanced and effective communication skills required with a range of stakeholders:

Internal:

To be able to use effective verbal communication on a daily basis with:

• Consultants and their teams
• Secretaries
• Nursing staff
• Clerical staff
• TSDFT management staff

To be able to use effective written communication skills in producing grammatically correct and legible letters/notes/emails in correspondence with:

• Consultants and their teams
• Secretaries
• Nursing staff
• Clerical staff
• TSDFT management staff

External:

To be able to use effective verbal and written communication skills in providing both medical and non-medical information to:

• GP practices
• Healthcare at Home
• Other Trusts both in and out of Devon

Person Specification

Essential

Essential

• Educated to GCSE level standard, including English Language, or equivalent
• Sound understanding and observance of the principles of good data management, including legal responsibilities for data collection
• Planning and organisational skills, including excellent time management
• Evidence of good communication skills with colleagues at all levels
• Attention to detail and high levels of accuracy
• Experience of working in a constantly changing organisation and willingness to accept challenges
• Experience of working with multiple departments and professionals at all levels

Desirable

• Good working knowledge of hospital systems eg, Infoflex, IHCS, CRIS, ICE/cyberlab
• Knowledge of Data Protection Act/GDPR
• Knowledge of Caldicott Guidelines and Patient Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay Hospital

Kitson Hall, Torbay Hospital, Lawes Bridge

Torquay

TQ2 7AA

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)