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Torbay and South Devon NHS Foundation Trust

EUD Lead

Information:

This job is now closed

Job summary

This is an exciting role to support the implementation of the Epic EPR system across all Trust sites.

You will work as part of the Desktop Operations Team to support and manage the desktop environment and provide a high-quality service to the healthcare community and GP surgeries.

The successful candidate will need to take responsibility for all aspects of managing the EPR EUD Specialists and ensure all workstreams are complete in the required timescales for Epic Go live.

Main duties of the job

  • Ensure that all aspects of the EUD Epic workstreams are complete
  • Manage a team of EUD Specialists and encourage and drive them to success.
  • Ensure delivery of robust and reliable IT services which meet the health community's clinical needs, and comply with defined service levels
  • Assist in the development of Desktop Operations strategy and policy, and deliver technical improvements to infrastructure with input into concept/design/business case/implementation/support
  • Assist in the delivery of community-wide IT projects by provision of knowledge, expertise and technical resource and develop ongoing support arrangements when projects become business as usual

About us

Why Work With Us

This is an exciting time to join the Trust as we begin the implementation of a Devon-wide EPR aimed at improving patient care across the Trust.

The work of the IT team directly impacts the productivity and success of the entire organisation. Knowing that their efforts are crucial to the smooth operation of healthcare gives team members a strong sense of purpose and acomplishment.

Details

Date posted

14 February 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum

Contract

Fixed term

Duration

19 months

Working pattern

Full-time

Reference number

388-6990921-EPR

Job locations

Regent House

Regent Close

Torquay

TQ2 7AN


Job description

Job responsibilities

Understand the impact that service failures can have on care and those delivering it Treat all co-workers with respect and value differences and diversity Communicating with both internal and external personnel up to board/executive level. Uses influence & persuasion skills to secure agreement/co-operation Communicate highly complex technical information, tailoring the approach to suit the audience Identify priorities for system design, development and operation Work effectively with EPR programme stakeholders to ensure programme delivery and benefits realisation Establish effective communication within and between teams, reinforced by timely and professional documentation

Ensure effective scheduling and deployment of resources Plan non-BAU activities such as project work effectively using established principles such as PRINCE

Refine and develop policies relevant to your functional area, with input from other stakeholders where appropriate (e.g. Information Governance) Take responsibility for delivering services to contractual SLAs

Job description

Job responsibilities

Understand the impact that service failures can have on care and those delivering it Treat all co-workers with respect and value differences and diversity Communicating with both internal and external personnel up to board/executive level. Uses influence & persuasion skills to secure agreement/co-operation Communicate highly complex technical information, tailoring the approach to suit the audience Identify priorities for system design, development and operation Work effectively with EPR programme stakeholders to ensure programme delivery and benefits realisation Establish effective communication within and between teams, reinforced by timely and professional documentation

Ensure effective scheduling and deployment of resources Plan non-BAU activities such as project work effectively using established principles such as PRINCE

Refine and develop policies relevant to your functional area, with input from other stakeholders where appropriate (e.g. Information Governance) Take responsibility for delivering services to contractual SLAs

Person Specification

Qualifications and Training

Essential

  • Educated to a minimum of degree level or relevant equivalent experience
  • To have or be working towards a relevant technical certification e.g. Microsoft 365 Certified: Modern Desktop Administrator Associate or legacy equivalent
  • CompTIA A+ certified

Desirable

  • To have or be working towards IT Infrastructure Library v4 (ITIL) Foundation certification
  • Certifications in Network or Server technologies such as CompTIA Network+ or Windows Server certification

Knowledge and Experience

Essential

  • Detailed technical knowledge of current Microsoft operating systems
  • Detailed knowledge of computing hardware and the end user computing environment
  • Proven experience in line managing and developing technical personnel
  • Substantial, proven, relevant experience working within a Desktop environment

Desirable

  • Sound working knowledge of networking and server technologies relevant to the end user computing environment
  • Substantial experience of working in a healthcare IT environment

Specific Skills

Essential

  • Excellent organisational ability and good interpersonal and motivational skills
  • Presentation skills
  • Analytical approach
Person Specification

Qualifications and Training

Essential

  • Educated to a minimum of degree level or relevant equivalent experience
  • To have or be working towards a relevant technical certification e.g. Microsoft 365 Certified: Modern Desktop Administrator Associate or legacy equivalent
  • CompTIA A+ certified

Desirable

  • To have or be working towards IT Infrastructure Library v4 (ITIL) Foundation certification
  • Certifications in Network or Server technologies such as CompTIA Network+ or Windows Server certification

Knowledge and Experience

Essential

  • Detailed technical knowledge of current Microsoft operating systems
  • Detailed knowledge of computing hardware and the end user computing environment
  • Proven experience in line managing and developing technical personnel
  • Substantial, proven, relevant experience working within a Desktop environment

Desirable

  • Sound working knowledge of networking and server technologies relevant to the end user computing environment
  • Substantial experience of working in a healthcare IT environment

Specific Skills

Essential

  • Excellent organisational ability and good interpersonal and motivational skills
  • Presentation skills
  • Analytical approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Regent House

Regent Close

Torquay

TQ2 7AN


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Regent House

Regent Close

Torquay

TQ2 7AN


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

EPR Resourcing Manager

Kenny Starkey

kennystarkey@nhs.net

01803654120

Details

Date posted

14 February 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum

Contract

Fixed term

Duration

19 months

Working pattern

Full-time

Reference number

388-6990921-EPR

Job locations

Regent House

Regent Close

Torquay

TQ2 7AN


Supporting documents

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