Community Care Worker/ Social Care Assessor

Job description

Job responsibilities

Detailed job description and responsibilities

Communication and working relationships

Communication with service users, patients and carers

Informed verbal and written consent should be obtained from service users and patients for all assessments care plans and interventions

Communications may include dealing with those people who have difficulties relating to highly complex, contentious emotional, psychological as well as physical conditions associated with their presenting conditions. People may have difficulties in communicating or understanding, and may be dysphasic, depressed, deaf, blind, or unable to accept their diagnosis or situation. Communication may involve skills in diffusing anger, motivating, negotiating, counselling, training, empathising and reassuring

Communicating with Colleagues

To forge strong links with colleagues in the multi-disciplinary team, and across the Hospital Teams and Health and Social Care Teams, and provide specialist advice to medical staff, GPs, Nurses, health and social care professionals, other agencies and managers

Information to be provided in several formats including verbal, e.g. multi-disciplinary case

conferences, written reports and Email.

To work constructively and maintain professional working relationships with people from

different occupational backgrounds and cultures within the ethos of an integrated service

Communication External

To represent the Hospital Discharge at inter-agency meetings

Key Working Relationships

External

Key external working relationships will be with health professionals, private domiciliary and residential care providers, voluntary sector organisations, Torbay Council Legal Department, Housing and Supporting People teams, Childrens Services, and other Local Authorities and Health Trusts in individual and group settings

Internal

Key internal working relationships would be multi-disciplinary colleagues in the Zone team, domiciliary and residential Care providers, the Hospital Team, other specialist teams (e.g., Mental Health, Sensory Loss), the Emergency Duty Service Financial Assessment and Benefits Team, Disability Information Service and Receiverships

Areas of Specialism

To initiate investigations where the abuse of vulnerable adults may have occurred, and participate in Strategy meetings

Specialist roles may include Hospital Discharge, Learning Disability, Mental Health or Drugs and Alcohol

To develop specialist skills and knowledge to facilitate the development of evidence-based practice within the Team

Analytical and judgement

To be responsible for managing and prioritising a high-volume personal caseload of varying complexity

Planning and organisation

To plan and prioritise own work and caseload supported through regular supervision and consultation

To draw up detailed care plans in partnership with service users, patients and carers which can be used by brokers and service providers to set up appropriate services

Physical skills

The job involves a combination of sitting, standing and walking on a daily basis

General manual handling

Patient and client care

To ensure that service users are placed at the heart of the Service, treated courteously and fairly, and consulted on all aspects of their service provision

Monitor the standards and quality of care provided to clients through service contracts to ensure that they meet the standards specified within these contracts and conform to Directorate policies and guidelines

To protect the rights and advocate on behalf of vulnerable people in accordance with legislation

Policy and service development

To undertake complex assessments including involvement with vulnerable adults cases, and to undertake intensive care management, in accordance with Directorate policies, standards and guidelines, identifying where specialist assessment is required

Manage a caseload to ensure that individuals receive care to meet their assessed needs, within budget

To undertake home visits in the community as a lone worker unless a risk assessment stipulates that workers should not visit on their own

Contribute to the collation of information needs within the community to assist the development of appropriate resources

Contribute to the decision-making on client priority needs

To participate in shared team responsibilities, and provide cover for absent colleagues according to the teams requirements

Where appropriate and having applied Care Act 2014 eligibility criteria, arrange services to meet the individuals assessed needs, within the framework of the social care contracting process

In accordance with Torbay and South Devon NHS Foundation Trust policies, provide information and advice on alternative services which may be available

To demonstrate an ability to undertake duties with greater autonomy and accountability, and require less direction and direct supervision

To act as a Duty Officer dealing with emergencies and same day urgent assessments as required

Person Specification

Qualifications and training

Essential

• GCSE grade C or above
• To have an NVQ level 4 in health & Social Care/or equivalent
• Evidence of consistent pattern of learning from education, training and experience
• Understanding of basic human needs - physical, emotional, health and social

Knowledge and experience

Essential

• Understanding of basic human needs, physical, emotional and social needs
• Ability to communicate effectively with clients, carers, specialist
• Proven interpersonal skills
• Effective working as an individual but also as part of a wider multi-disciplinary team
• Ability to use time effectively
• Effective recording skills
• Willingness to undertake training to develop within the role
• Ability to use IT based care management systems
• Ability to work on own initiative whilst making positive use of supervision and training
• Awareness of Care Act 2014 legislation
• Assessment & Care Management Process, policies and standards
• Effective in using multiple data base computer systems
• Ability to undertake holistic assessments of persons need, arranging and reviewing services

Desirable

• Care Management process, policies and standards Community Care and other relevant legislation
• Knowledge of long-term conditions
• Customer care/reception training
• Evidence of risk assessment training/awareness
• Use of recognised IT packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Kings Ash House

Kings Ash Road

Paignton

TQ3 3XZ

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)