Locality Co-ordinator

Job description

Job responsibilities

Communication and Working Relationships

On a daily basis communicate with colleagues from the Health and Social Care team and ensure that relevant information is shared between professionals to aid management of complex clients in the community.

Contact clients on the phone to gather or provide information; this may include people with varying degrees of communication difficulties for example dysphasia, sensory impairment or mental health issues. The co-ordinator must show empathy, remain calm and display negotiation skills when dealing with these situations and also ensure the ability to manage clients who may be low in mood, lacking in motivation, or angry/upset about their current circumstances.

To form strong links and work closely with all members of the Multidisciplinary team as well as outside agencies on a regular basis. For example, communicate the need to regularly liaise and discuss patients with occupational therapists, physiotherapists, district nurses, GPs, staff in acute hospital settings, community mental health nurses, social care workers and private providers of care.

On a daily basis communicate medical and social information to the above professionals via various sources including telephone, email or face to face correspondence. This information is always confidential, frequently sensitive and can be contentious so as a result, needs to be provided in a professional, appropriate and polite manner, in line with data protection and information governance policy.

To contribute to multi-disciplinary team meetings in relation to current caseloads and implementation of actions required for example organising of home assessment visits, discharges, transport bookings and requesting packages of care.

Planning and Organisation

To be able to work in a demanding, pressured and stressful environment with constant interruptions by telephone, colleagues and professional office visitors, all relating to current cases or new enquiries.

To be able to multi-task, show good time management skills be being able to re-prioritise your workload at short notice.

. To be able to communicate well and effectively with the multi-disciplinary team to identify risks and urgent work that requires action.

Demonstrate the ability to complete duties independently, whilst maintaining a high quality standard of work.

Coordination for Intermediate Care Team

Co-ordination of the daily multi-disciplinary meetings and other relevant meetings designed to aid management of complex clients living in the community.

With assistance from professional colleagues, screen and triage referrals to health and social care, obtaining further info where required, so a decision can be made about the best pathway for new referrals.

Awareness and involvement in primary care core group discussions designed to support those clients who are the most vulnerable people living in the community. This may include generating lists of clients to be discussed and gathering information updates from any relevant professionals.

Follow up outstanding activities with non-attending team members and feedback on cases where appropriate.

As a member of the multi-disciplinary team, continue developing and expanding on the good working relationships that exist between all services.

To coordinate short term intermediate care placements (following the local procedure) including the completion of relevant paperwork and entering of this information onto relevant systems and spreadsheets.

To participate in local service development activities and help implement change as and when required.

Customer Service (Social care)

To provide a client centered approach to ensure all clients and carers views and opinions are considered and all people that we as a team come in to contact with are given respect, dignity and understanding. Delivering a high quality, efficient and effective service at all times complying with equality and diversity policies and legislation.

The recording of information in a consistent manner by completing an observation record on Care First 6. This may involve face to face contact at the office or remote communication from other teams and agencies.

Identify urgent referrals and situations that need action, alert and liaise with local ACS practice managers / community nurse team manager or therapy manager to help ensure the necessary action is taken.

Providing patients, staff and other professionals with effective signposting to other agencies or sources of help as appropriate.

To provide feedback to referrers about the outcomes of referrals and assessments in accordance with the agreed quality standards.

To ensure confidentiality process is followed at all times.

Information Technology and Administrative Duties

The post holder must have excellent keyboard skills.

Use of multiple IT systems on a daily bases to obtain & record information, including SystmOne, Carefirst 6, Clinical Portal, Cyberlab, Nerve Centre, Unit4, DATIX & IHCS.

To have good understanding and knowledge of how to use Microsoft programs, ie Microsoft Excel and Microsoft Word.

To have the ability to send and receive emails.

To ensure the information governance requirements for recording community health and social care activity are adhered to in collaboration with other team members.

Accurate inputting onto relevant IT systems to ensure any statistical data is up to date and accurate.

Person Specification

Qualifications and training

Essential

• Good general education
• Able to demonstrate a good command of English language, verbal and written
• Knowledge of office administration/customer services acquired through training or experience to diploma level or equivalent qualification
• Knowledge of Health and Social Care administration and processes

Desirable

• NVQ in Health and Social care

Special Experience

Essential

• Able to effectively prioritise workload in line with service requirements
• Able to demonstrate a clear understanding of working with confidential information
• Able to work well in a team
• Experience of working in an office environment
• Experience/knowledge of issues of working with confidential information

Desirable

• Knowledge/familiarity with medical terminology
• Experience of working with healthcare professionals/previous experience in the NHS
• Working in a busy and demanding environment

Personal requirements

Essential

• Ability to communicate effectively with a wide range of people using a range of media
• Excellent communication skills, verbal and written
• Internet and E-mail
• Clear legible hand writing.

Knowledge and Skills

Essential

• Good level of knowledge of business admin procedures, preferably within the NHS
• Awareness of Care Act 2014 legislation
• Effective keyboard/IT skills, which include accurate recording skills
• Experience in using multiple data base computer systems

Desirable

• Customer care/reception training Experience of NHS/DCC IT systems including Systmone, CareFirst 6, Nervecentre, ESR, Allocate, IHCS etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Sherborne House

Kingsteignton Road

Newton Abbot

TQ122PF

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)