Receptionist / Administrative Assistant

Job summary

Our Receptionist/Administration Assistant will join the Cardiology Department at Torbay Hospital. They will be responsible for greeting and booking patients in for their appointments.

They will be proficient in customer service skills and computer skills and will berequired you to be a good communicator and work both independently and as part of the team.

Main duties of the job

o Greeting patients to the department, attending clients on multiple hospital systems, answering telephone, processing clinic outcomes, making follow-up appointments, filing and any other admin dutieso Support the Cardiololgy Department in carrying out the booking ofappointments ensuring Referral to Treatment (RTT) data quality is kept up-todate and amended accordingly. To undertake a variety of general office duties, filing, photocopying, tracering of hospital notes and any other administrative dutieso Act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunityo Provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable andresponsiveo Provide a high-quality customer service which complies with relevantlegislation and NHS Employment check standardso Be honest and learn from mistakes, and help to create a "no-blame" culture were people feel able to share and learn from experiences togethero Work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the departmento Acknowledge that you need to continually deliver greater value to customers.o Be honest about your biggest challenges and create a culture of curiosity and openness

About us

The Cardiology Department at Torbay Hospital is based across two units, the Heart and Lung Unit and the Cardiac Catheter Suite.

As a multi-disciplinary team, we work closely with Consultant Cardiologists, specialist Cardiac Physiologists, specialist nursing staff, administrative team, Specialty Doctors, and Specialist Registrars.

We undertake assessments and investigations, in addition to all aspects of treatment of patients with diseases and defects of the heart / cardiovascular system.

You will be joining a supportive and dynamic team, who are committed to continuously improve the service for our patients.