Job summary
Torbay and South Devon healthcare trust are looking for a Healthcare Support Worker to work as part of their multidisciplinary team, providing high quality diabetes care to the local population within the integrated care organisation. The role is working under the supervision and assisting the diabetes specialist nurses on a day to day basis as well as working alongside other members of the multi-disciplinary team.
We are looking for an individual with good organisational and communication skills, and the ability to both work under their own initiative and follow directions. As technology for glucose monitoring and insulin administration has evolved, we are looking for a member to join the team to be involved with supporting patients and to provide pre-planned diabetes education to individuals and carers.
Our ideal candidate will be forward-thinking, motivated, and enthusiastic about working with people and providing personalised care. Its aim is to improve health outcomes for people with diabetes, both by providing interventions and by increasing the level of skills and knowledge within primary and secondary care.
The goal of the service is to enable patients to access education, information, advice and support to help them to make informed choices about how to manage their condition. Joint care planning and goal setting is a core focus, with patients being empowered to self-manage their health. This permanent vacancy is part-time, to be worked over a five day working week
Main duties of the job
To work as a member of the Diabetes multidisciplinary team to improve the standards of care for patients with diabetes by providing knowledge and skills as defined by national competencies
To contribute towards the training and education of patients, carers and healthcare professionals within primary and secondary care settings
Undertake inpatient, outpatient and community-based assessment and education under the supervision and delegation of the diabetes specialist nurse team
To carry out assigned tasks and duties that support and compliment the work of diabetes specialist nurses.
To support the diabetes multidisciplinary team in providing services
About us
Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people's strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.
Job description
Job responsibilities
Communicate effectively with patients, families/carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, as required arrange access to information, support and other services to aid effective communication
Liaise daily with the diabetes specialist nurses regarding inpatients and outpatients diabetes care plans
Undertake telephone reviews for patients under the care of the team using agreed pro-forma to record the review and planned actions
Provide training/presentation sessions for other healthcare professions and patient and their carers as delegated by the diabetes specialist nurse
Participate in the initial assessment of patient needs under the direct supervision of a registered practitioner
Support the preparation of multidisciplinary clinics by ensuring all prespecified
investigations and downloading of insulin pumps and glycaemic monitoring devices are completed prior to clinic
Order insulin pump consumables or diabetes technology as directed by the registered nurse
Support the discharge planning of patients with diabetes under the guidance of the diabetes specialist nurses
Undertake a range of delegated and specific clinical skills for patients that demonstrate an enhanced level of competency /technical expertise documented in the plan of care
Recognise when a patients condition changes, identify patient related concerns and seek advice and expertise from registered practitioners in a timely manner
Teach patients how to perform blood glucose and blood ketone monitoring along with quality control checks and report findings to a registered nurse
Teach patients how to perform continuous glucose monitoring and report findings to a registered nurse
Develop resources for displays at study days/for health promotion
Participate in the national diabetes audits
Job description
Job responsibilities
Communicate effectively with patients, families/carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, as required arrange access to information, support and other services to aid effective communication
Liaise daily with the diabetes specialist nurses regarding inpatients and outpatients diabetes care plans
Undertake telephone reviews for patients under the care of the team using agreed pro-forma to record the review and planned actions
Provide training/presentation sessions for other healthcare professions and patient and their carers as delegated by the diabetes specialist nurse
Participate in the initial assessment of patient needs under the direct supervision of a registered practitioner
Support the preparation of multidisciplinary clinics by ensuring all prespecified
investigations and downloading of insulin pumps and glycaemic monitoring devices are completed prior to clinic
Order insulin pump consumables or diabetes technology as directed by the registered nurse
Support the discharge planning of patients with diabetes under the guidance of the diabetes specialist nurses
Undertake a range of delegated and specific clinical skills for patients that demonstrate an enhanced level of competency /technical expertise documented in the plan of care
Recognise when a patients condition changes, identify patient related concerns and seek advice and expertise from registered practitioners in a timely manner
Teach patients how to perform blood glucose and blood ketone monitoring along with quality control checks and report findings to a registered nurse
Teach patients how to perform continuous glucose monitoring and report findings to a registered nurse
Develop resources for displays at study days/for health promotion
Participate in the national diabetes audits
Person Specification
Qualifications and training
Essential
- Evidence of Evidence of literacy and numeracy e.g. GCSE pass in English and Maths
- NVQ level 3 in health and social care
Desirable
- Experience in Teaching or Education
Knowledge and experience
Essential
- Communication skills that demonstrate active listening and empathic verbal and nonverbal communication
- Some knowledge/experience in a healthcare environment
- Adaptable and flexible
- Able to work occasional weekend or evening
- Evidence of outside interests and ability to relax outside of work
- Experience of dealing with the public
- Ability to demonstrate own role to others
- Ability to work under supervision by a registered practitioner
Desirable
- Knowledge and/or experience of diabetes
- Experience in analysing data, report writing, clerical duties, note taking etc
Specific Skills
Essential
- Accurate Information Technology skills (Excel, Word, Powerpoint
Person Specification
Qualifications and training
Essential
- Evidence of Evidence of literacy and numeracy e.g. GCSE pass in English and Maths
- NVQ level 3 in health and social care
Desirable
- Experience in Teaching or Education
Knowledge and experience
Essential
- Communication skills that demonstrate active listening and empathic verbal and nonverbal communication
- Some knowledge/experience in a healthcare environment
- Adaptable and flexible
- Able to work occasional weekend or evening
- Evidence of outside interests and ability to relax outside of work
- Experience of dealing with the public
- Ability to demonstrate own role to others
- Ability to work under supervision by a registered practitioner
Desirable
- Knowledge and/or experience of diabetes
- Experience in analysing data, report writing, clerical duties, note taking etc
Specific Skills
Essential
- Accurate Information Technology skills (Excel, Word, Powerpoint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
