Charity Fundraising Administrator

Job description

Job responsibilities

Communication and working relationships

to exchange information with fundraisers, donors, supporters and staff on a variety of fundraising and charity matters and procedures

to communicate complicated administrative information to staff from other departments

to communicate effectively with external contacts including suppliers of marketing materials

to support the Fundraising and Partnerships Manager to create events as and when required

to build relationships with stakeholders to support the growth of the charity including local businesses, schools, universities and community groups.

Working relationships include:

Associate Director of Communications and Partnerships

Fundraising and Partnerships Manager

Charity Accountant and other colleagues in the finance team

Communications and engagement team

Members of the Charity Committee

fund managers within our organisation

fundraisers, donors, corporate sponsors

third party suppliers.

Analytical and judgement

to exercise judgement when dealing with enquiries

to analyse information to make recommendations to the Fundraising and Partnerships Manager

to analyse information to resolve problems for fundraisers, donors and supporters

to know when and how to escalate issues to senior staff as required.

Planning and organisation

to plan workload and prioritise activities, meeting required deadlines

to arrange fundraising events and activities

to manage our event and fundraising calendar.

Responsibility for patient and client care

to have regular contact with individuals who have difficult family circumstances and/or are grieving following a bereavement/loss of loved ones. They are often feeling emotional and distressed. This includes face to face contact as well as telephone, emails and letters

to have direct contact with patients and carers with a range of disabilities and/or ill health, supporting people to engage in activities and relevant communications within the scope of the charity

to provide advice and information about our charity and fundraising or donor opportunities.

Policy and service responsibility

to contribute to the development of policies for fundraising

to follow existing policies and procedures

to propose changes to policies and procedures in own area.

Responsibility for finance, equipment and other resources

to handle cash donations and valuables in line with our standing financial instructions and standard operating procedures

to maintain office supplies and stationery and order fundraising materials under guidance from the Fundraising and Partnerships Manager

to source appropriate marketing materials and liaise with suppliers final proofs to be signed off by the Fundraising and Partnerships Manager.

Information technology and administrative duties

to update and maintain donor information on our CRM database

to undertake data entry and text processing as required

Responsibility for research and development

to support the Fundraising and Partnerships Manager to develop surveys to seek views from staff, patients, carers, the public and stakeholders as needed

to attend education, training and development opportunities relevant to fundraising, relevant to post and team.

Responsibility and accountability

to take responsibility for your ongoing personal and professional development

to maintain confidentiality and discretion at all times

to work independently to defined policies and procedures and manage own workload

to deal with enquiries and implement procedures guided by standard operating practices, with support and guidance from the Fundraising and Partnerships Manager as required

to role model behaviours that exemplify our people promise and encourage similar behaviours in colleagues

to show a commitment to learning, self-reflection, appraisal and development

to be curious about the work going on across Torbay and South Devon NHS Foundation Trust and to use this knowledge to improve our fundraising opportunities and outcomes.

Person Specification

Essential

Essential

• Level 3 diploma/A-level or equivalent, or equivalent knowledge gained through relevant experience
• Minimum of five GCSEs grades C and above including maths and English (or equivalent)
• Relevant administrative and/or customer care experience
• Relevant experience engaging with staff and the public in a busy environment
• Be able to use the internet, appropriate databases and other research sources to find appropriate information and intelligence
• Advanced working knowledge of Microsoft Office
• Previous administrative and customer care experience; dealing with people face to face, over email and phone
• Able to demonstrate a high level of accuracy and attention to detail
• Excellent communication skills, both written and verbal
• Able to plan and organise own workload
• Ability to manage under pressure; work to tight deadlines, excellent time management
• Excellent organisational and prioritisation skills and the ability to meet deadlines
• Excellent customer care skills and the ability to respond sensitively to supporters, fundraisers and donors
• Excellent IT skills including Outlook, Microsoft Word, Publisher, Excel and experience of using Canva to create social media posts, screensavers, posters and marketing materials
• Excellent problem-solving abilities and the ability to adapt to changing priorities in an effective manner
• Able to work flexibly and travel throughout Torbay and South Devon between sites within local communities
• Able to work evenings and weekends as required

Desirable

• Charity/marketing qualification or equivalent experience
• Experience organising and delivering fundraising activities
• Experience organising and delivering events
• Project management experience
• Experience working with a CRM database
• Experience of handling cash and working within clear financial procedures
• Working with volunteers
• Knowledge of charity fundraising techniques and charity legislation
• A good working knowledge of fundraising codes of practice
• Ability to think creatively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay Hospital

Newton Road

Torquay

TQ2 7AA

Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)