Job summary
As Support Analyst you will be a part of the SystmOne team, delivering the day-to-day support of the SystmOne system (the electronic care record for Community services and Acute and Community Maternity services) ensuring business continuity and data quality, as well as providing administrative and user support serving as a main point of contact for user queries via the service desk and other contact methods.
You will be working as part of an expansive service driven organisation, maintaining services, and assisting users to support both frontline and back-office staff in delivering patient care within the NHS.
You will be collaborating as part of a diverse and multi-skilled team, working together towards common goals and objectives.
Main duties of the job
Monitoring of systems and services, performing routine checks and maintenance to ensure business continuity, and escalating issues to other team members as and when required.
To providing administrative and user support for the SystmOne team, serving as a main point of contact for user queries via the service desk and other contact methods.
Providing first line fixes for support incidents based on standard operating procedures, and triage of more complex issues.
Provide administrative support to the wider team to ensure timely resolution of incidents.
Managing system access to support clinical workflow, and to maintain system security.
Identification of QI opportunities and maintenance of Standard Operating Procedures (SOPS's)
About us
You will be part of a team that will be responsible for the provision of on-going business as usual support of SystmOne users in the Acute Hospital, Community and across parts of Devon
You will contribute towards the achievement of a common goal of making a positive impact upon the lives of patients and staff
You will be working within a supportive, innovative and modern environment where ideas are shared and valued
Why work with us - 1 (pagetiger.com)
Job description
Job responsibilities
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Job description
Job responsibilities
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Communication & Relationship Skills
Essential
- Good verbal and writing skills for effective communication.
- Good interpersonal and team working skills
Knowledge, Training and Experience
Essential
- Minimum NVQ2 in Administration or equivalent
- GCSE or equivalent grade C in Maths and English
- Good level of computer literacy and competence.
- Confident with use of Microsoft Office software.
- Experience with a previous administrational role.
Desirable
- NVQ3 or equivalent
- Knowledge of health and care service systems and processes.
- Experience of using SystmOne software
Analytical & Judgemental Skills
Essential
- Ability to adapt to new working practices.
- Excellent organisation and time management skills.
Desirable
- Experience in an administrational role within a health and care service setting.
Planning & Organisational Skills
Essential
- Prioritisation and time management for effective utilisation team capacity.
- Ability to work on own initiative with little or no supervision.
- High adaptiveness to change e.g. when project tasks are re-prioritized, or other redirection of attention is required.
Physical skills
Essential
- Ability to Input large quantities of complex data/information into databases/systems and manipulate for analytics or reporting.
Responsibility for Human Resources
Essential
- Demonstrate work practices to others in own work area, may provide basic training to users
Responsibility for Information Resources
Essential
- Maintain computer systems, maintain user accounts
Freedom to Act
Essential
- Follow Standard Operating Procedures, someone available for reference
Physical effort
Essential
- Standard keyboard and mouse skills
- Frequent requirement for sitting / inputting at keyboard for substantial amount of time during the working day
- Light to moderate: includes moving light equipment, e.g. laptops and projectors etc. for presentations and to carry out tasks as appropriate
- Requirement to travel to other locations for meetings and provide support for users
- Ability to work flexibly, outside of normal working hours as required
Mental effort
Essential
- High level of concentration dealing with the demands of the service and support required.
- Maintaining high levels of attention to detail for prolonged periods.
Person Specification
Communication & Relationship Skills
Essential
- Good verbal and writing skills for effective communication.
- Good interpersonal and team working skills
Knowledge, Training and Experience
Essential
- Minimum NVQ2 in Administration or equivalent
- GCSE or equivalent grade C in Maths and English
- Good level of computer literacy and competence.
- Confident with use of Microsoft Office software.
- Experience with a previous administrational role.
Desirable
- NVQ3 or equivalent
- Knowledge of health and care service systems and processes.
- Experience of using SystmOne software
Analytical & Judgemental Skills
Essential
- Ability to adapt to new working practices.
- Excellent organisation and time management skills.
Desirable
- Experience in an administrational role within a health and care service setting.
Planning & Organisational Skills
Essential
- Prioritisation and time management for effective utilisation team capacity.
- Ability to work on own initiative with little or no supervision.
- High adaptiveness to change e.g. when project tasks are re-prioritized, or other redirection of attention is required.
Physical skills
Essential
- Ability to Input large quantities of complex data/information into databases/systems and manipulate for analytics or reporting.
Responsibility for Human Resources
Essential
- Demonstrate work practices to others in own work area, may provide basic training to users
Responsibility for Information Resources
Essential
- Maintain computer systems, maintain user accounts
Freedom to Act
Essential
- Follow Standard Operating Procedures, someone available for reference
Physical effort
Essential
- Standard keyboard and mouse skills
- Frequent requirement for sitting / inputting at keyboard for substantial amount of time during the working day
- Light to moderate: includes moving light equipment, e.g. laptops and projectors etc. for presentations and to carry out tasks as appropriate
- Requirement to travel to other locations for meetings and provide support for users
- Ability to work flexibly, outside of normal working hours as required
Mental effort
Essential
- High level of concentration dealing with the demands of the service and support required.
- Maintaining high levels of attention to detail for prolonged periods.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
