Job summary
To provide typing, administrative and clerical support to ensure an effective and efficient Diabetes and Endocrinology service in line with Standard Operating Procedures.
To ensure that patients are treated with courtesy, dignity and respect.
Main duties of the job
- To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
- To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
- To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
- To be honest and learn from mistakes, and help to create a "no-blame" culture where people feel able to share and learn from experiences together
- To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
- Acknowledge that you need to continually deliver greater value to customers
- Be honest about your biggest challenges and create a culture of curiosity and openness
- Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
- Be curious and creative about new possibilities, whilst identifying what works well and to do more of it
- Help to develop and foster a learning environment where feedback is welcomed and valued
About us
About your new team and department
The Diabetes, Endocrinology & Nephrology Department at Torbay Hospital is based in Hengrave House. We work as a close multi-disciplinary team which consists of 6 Consultants, four full-time and two part-time, Specialist Registrars, Diabetic Specialist Nurses, Diabetic Specialist Dietitians and administration staff, and other specialist staff.
We carry out assessment, investigations and treatment of patients with life-long conditions, whilst offering an holistic approach to their care.
Job description
Job responsibilities
- This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care
- Communicate effectively in writing and verbally with: Internal
- Consultants
- Nursing staff
- Medical Personnel
- Admin and Clerical staff
- Ancillary Staff
- Management
- Across the trust External
- Patients and Carers
- Members of the general public
- GP practices
- Other hospitals both in and out of the district
- Locum medical agencies
- To act with professionalism and integrity, being a role model to those around and ensuring everyone has an equal opportunity
- Tracering of patient notes accurately and in a timely manner
- Prioritising work in a busy environment
- To type clinical and non-clinical correspondence and reports in accordance within local targets
- To undertake a variety of office duties, such as monitoring and dealing with emails received via varied email accounts, filing, opening and distributing post, photocopying, support where necessary
- To manage the choose and book system, data inputting, moving and lifting of patient notes to ensure the efficient and effective support to the department
- To accurately deal with E- referrals and email to the relevant Consultant and action daily
- To comply with the Trusts Patient Access Policy and Standard Operating Procedures
- To ensure that all results/reports/correspondence are filed accurately & efficiently in the case notes as required, in line with Health Records standards
- To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries
- To notify the designated person in order to maintain adequate stationery supplies
- To provide cover for the other members of the secretarial and administration team, and other Long-Term Conditions administration teams as required
- To use the relevant IT systems to register patients, transfer medical records, input clinical letters and care planning summaries, as required
- To enter Referral to Treatment (RTT) pathway events accurately
- To ensure that all clinical and non-clinical correspondence is typed within local targets, using the Infoflex system. (Audio and copy typing)
- Ensure appropriate follow up is actioned i.e. outpatient appointments, investigations, patients added to waiting lists, referrals to other departments etc.
- To identify areas for service improvement and support implementation
- To enter, monitor and update all aspects of the Referral to Treatment (RTT) pathway events accurately and ensure Inter Provider Transfers (IPT) are completed and updated
- Review statuses are to be updated at every patient interaction
- Escalate to the Admin Team Leader any anomalies or concerns that arise
Job description
Job responsibilities
- This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care
- Communicate effectively in writing and verbally with: Internal
- Consultants
- Nursing staff
- Medical Personnel
- Admin and Clerical staff
- Ancillary Staff
- Management
- Across the trust External
- Patients and Carers
- Members of the general public
- GP practices
- Other hospitals both in and out of the district
- Locum medical agencies
- To act with professionalism and integrity, being a role model to those around and ensuring everyone has an equal opportunity
- Tracering of patient notes accurately and in a timely manner
- Prioritising work in a busy environment
- To type clinical and non-clinical correspondence and reports in accordance within local targets
- To undertake a variety of office duties, such as monitoring and dealing with emails received via varied email accounts, filing, opening and distributing post, photocopying, support where necessary
- To manage the choose and book system, data inputting, moving and lifting of patient notes to ensure the efficient and effective support to the department
- To accurately deal with E- referrals and email to the relevant Consultant and action daily
- To comply with the Trusts Patient Access Policy and Standard Operating Procedures
- To ensure that all results/reports/correspondence are filed accurately & efficiently in the case notes as required, in line with Health Records standards
- To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries
- To notify the designated person in order to maintain adequate stationery supplies
- To provide cover for the other members of the secretarial and administration team, and other Long-Term Conditions administration teams as required
- To use the relevant IT systems to register patients, transfer medical records, input clinical letters and care planning summaries, as required
- To enter Referral to Treatment (RTT) pathway events accurately
- To ensure that all clinical and non-clinical correspondence is typed within local targets, using the Infoflex system. (Audio and copy typing)
- Ensure appropriate follow up is actioned i.e. outpatient appointments, investigations, patients added to waiting lists, referrals to other departments etc.
- To identify areas for service improvement and support implementation
- To enter, monitor and update all aspects of the Referral to Treatment (RTT) pathway events accurately and ensure Inter Provider Transfers (IPT) are completed and updated
- Review statuses are to be updated at every patient interaction
- Escalate to the Admin Team Leader any anomalies or concerns that arise
Person Specification
Essential
Essential
- Good standard of education to include GCSE in Maths and English or equivalent
- Typing at a level of speed & accuracy
- Customer care experience of providing a customer focused service
- Ability to effectively use the Microsoft Office software (Word, Excel, PowerPoint)
- Attention to detail
Desirable
- Medical Secretary/NHS experience
- Knowledge and experience of the Trust patient administrative and information systems
- Understanding of Referral to Treatment Pathways
Person Specification
Essential
Essential
- Good standard of education to include GCSE in Maths and English or equivalent
- Typing at a level of speed & accuracy
- Customer care experience of providing a customer focused service
- Ability to effectively use the Microsoft Office software (Word, Excel, PowerPoint)
- Attention to detail
Desirable
- Medical Secretary/NHS experience
- Knowledge and experience of the Trust patient administrative and information systems
- Understanding of Referral to Treatment Pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
