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Torbay and South Devon NHS Foundation Trust

Senior Administrator

Information:

This job is now closed

Job summary

Child and Family Health Devon

Child and Family Health Devon (CFHD) have an exciting opportunity for a Senior Administrator to join our friendly Single Point of Access (SPA) Team at Capital Court, Exeter.

The post holder will have a key role in call handling and mailbox management as well as referral management within our clinical system and providing general administrative and organisational support for the wider business support function.

This is a permanent position working 18.75 hours per week.

Main duties of the job

Main duties include:

  • providing excellent customer service by responding to incoming telephone queries in a timely and accurate way
  • processing incoming referrals to specific teams
  • general administrative tasks
  • use of electronic systems
  • preparation of electronic and paper files
  • assisting with reporting and compilation of data
  • processing of incoming correspondence

About us

Children and Family Health Devonprovidehealth servicesfor children, young people and families across Devon. Our hope is that our services help children and young people to feel healthy, happy and safe.

Details

Date posted

24 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

388-6147471-A&C

Job locations

1a Capital Court

Bittern Road

Exeter

EX2 7FW


Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification

Full training will be provided in this friendly team.

Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification

Full training will be provided in this friendly team.

Person Specification

Knowledge

Essential

  • Computer Literate
  • Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
  • Willing to undertake training relevant to the post

Desirable

  • Good knowledge of a wide range of office procedures

Experience

Essential

  • Clerical, administrative or reception experience (minimum 1 year).

Desirable

  • Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting.

Qualifications

Essential

  • Good general education e.g. GCSEs or equivalent.

Desirable

  • NVQ level 3 Business Administration or equivalent experience
Person Specification

Knowledge

Essential

  • Computer Literate
  • Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
  • Willing to undertake training relevant to the post

Desirable

  • Good knowledge of a wide range of office procedures

Experience

Essential

  • Clerical, administrative or reception experience (minimum 1 year).

Desirable

  • Clerical, administrative or reception experience (minimum 2 years). Experience within a customer care, healthcare, education or social care setting.

Qualifications

Essential

  • Good general education e.g. GCSEs or equivalent.

Desirable

  • NVQ level 3 Business Administration or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

1a Capital Court

Bittern Road

Exeter

EX2 7FW


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

1a Capital Court

Bittern Road

Exeter

EX2 7FW


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Support Manager

Julie Choules

julie.choules@nhs.net

07971247131

Details

Date posted

24 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

388-6147471-A&C

Job locations

1a Capital Court

Bittern Road

Exeter

EX2 7FW


Supporting documents

Privacy notice

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