Job summary
Are you passionate about making a meaningful impact in supporting cancer patients in their treatment journey?
Torbay Hospital's Oncology Department are currently seeking a dedicated Clinic Support Worker to join our dynamic team.
Where your skills and compassion will directly contribute to the well-being of our patients.
Main duties of the job
As a Clinic Support Worker, your core responsibilities encompass patient-centred care and support.
You will be instrumental in providing vital assistance to patients by offering guidance, empathy, and practical assistance throughout their cancer treatment journey.
Your duties include greeting patients for appointments, maintaining accurate patient records, supporting the efficient running out of outpatient clinics, and creating a nurturing environment where patients and their families can find comfort and emotional support.
By upholding the highest standards of care and professionalism, you will play a crucial role in enhancing the overall patient experience and contributing to the success of our Oncology care team.
About us
The Oncology outpatient suite is situated in its own purpose-built area within the Sinclair Oncology Centre.
There is a dedicated waiting area, quiet room and doctor's office space.
Consultant clinics are supported by specialist clinic support workers and an oncology outpatient administration team.
You will be part of a dedicated team of experienced and compassionate support workers committed to providing the best possible care and support be creating the efficient bridge between patients and their healthcare journey.
Your attention to detail and your ability to maintain confidentiality will be crucial in maintaining the trust of our patients and ensuring they receive the best care possible.
Job description
Job responsibilities
As a Clinic Support Worker your primary responsibilities will include:
- Patient Assistance:
- Greeting and assisting patients with a warm and empathetic demeanour.
- Escorting patients to their appointments, offering reassurance and comfort as needed.
- Conducting patient observations.
- Ensure that patients understand their follow-up arrangements and explains the timing of any investigations requested by the clinician.
- Liaising with the research radiographer/nurses as appropriate when clinic patients are invited to join a clinical trial.
- Administrative Support:
- Maintaining accurate patient records and documentation on systems such as IHCS.
- Coordinating appointment schedules and liaising with healthcare providers.
- Maintaining stock of forms and data sheets used in the clinics, photocopying as required or advising others when external forms need ordering.
- Comfort and Compassion:
- Creating a welcoming and calming environment for patients and their families.
- Offering emotional support and a listening ear during difficult moments.
- Collaborating closely with the Oncology care team to address patient needs.
- Infection Control:
- Adhering to strict infection control protocols to maintain a safe clinic environment.
- Ensuring that all equipment and surfaces are properly sanitized.
If you are a compassionate and dedicated individual looking to be a part of a team that is making a difference in the fight against cancer, we encourage you to apply.
Job description
Job responsibilities
As a Clinic Support Worker your primary responsibilities will include:
- Patient Assistance:
- Greeting and assisting patients with a warm and empathetic demeanour.
- Escorting patients to their appointments, offering reassurance and comfort as needed.
- Conducting patient observations.
- Ensure that patients understand their follow-up arrangements and explains the timing of any investigations requested by the clinician.
- Liaising with the research radiographer/nurses as appropriate when clinic patients are invited to join a clinical trial.
- Administrative Support:
- Maintaining accurate patient records and documentation on systems such as IHCS.
- Coordinating appointment schedules and liaising with healthcare providers.
- Maintaining stock of forms and data sheets used in the clinics, photocopying as required or advising others when external forms need ordering.
- Comfort and Compassion:
- Creating a welcoming and calming environment for patients and their families.
- Offering emotional support and a listening ear during difficult moments.
- Collaborating closely with the Oncology care team to address patient needs.
- Infection Control:
- Adhering to strict infection control protocols to maintain a safe clinic environment.
- Ensuring that all equipment and surfaces are properly sanitized.
If you are a compassionate and dedicated individual looking to be a part of a team that is making a difference in the fight against cancer, we encourage you to apply.
Person Specification
Qualifications
Essential
- A good standard of general education
- NVQ in Care Level Two
- Care certificate (to be undertaken on appointment)
- Experience in the healthcare environment/basis
- Basic clinical skills with regards to patient observations
- Approachable, supportive and flexible
- Able to work as part of a team
- IT skills
Desirable
- To undertake Venepuncture training (may be done on appointment)
- Able to take ECGs
- A knowledge of medical terminology
- Basic understanding of Oncology to include diseases treated, treatment options and special needs of patient
Person Specification
Qualifications
Essential
- A good standard of general education
- NVQ in Care Level Two
- Care certificate (to be undertaken on appointment)
- Experience in the healthcare environment/basis
- Basic clinical skills with regards to patient observations
- Approachable, supportive and flexible
- Able to work as part of a team
- IT skills
Desirable
- To undertake Venepuncture training (may be done on appointment)
- Able to take ECGs
- A knowledge of medical terminology
- Basic understanding of Oncology to include diseases treated, treatment options and special needs of patient
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
