Job responsibilities
Detailed job description and responsibilities
- To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
- Find solutions to problems and be able to demonstrate a positive approach to new challenges, encouraging others to do the same
- Understand and identify barriers to understanding and communication and build skills to negotiate, motivate and persuade colleagues to contribute and agree to decisions
- To provide a service that is tailored to meet the needs of our patients and to understand what our patients/customers need and be adaptable and responsive
- Value diversity within the workplace
- To be honest and learn from mistakes, and help to create a just learn culture where people feel able to share and learn from experiences together
- To work as part of the senior management team, demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
- Ensure information on performance is delivered in a sensitive and comprehensive manner
- Manage sensitive or contentious information in an appropriate manner
- Build rapport and trust with colleagues and service users ensuring that people are supported to be the best they can be
- Be honest about your biggest challenges and create a culture of curiosity and openness
- Develop and foster a learning environment where feedback is welcomed and valued
Demonstrate good negotiation skills and logical thought processes where issues could cause conflict in a constantly changing environment
Undertake planning and organisation projects events/meeting, ensuring momentum is maintained and communication tools.
Negotiates complex business plans and co-ordination across service/agencies, dealing with challenges regarding e.g. patient length of stays, patient pathways or with reluctant patients and families with regard to placement in most appropriate environment.
Analytical and Judgement Skills
Analysis of complex management and patient flow data and activities
Prepare and present business plans and recommend options for improvement.
Review and investigate operational incidents and concerns, undertaking root cause analysis, corrective and preventative actions.
Identify trends and lessons learned for their area in line with clinical and operational requirements.
Develops a comprehensive work plan taking into account a comparison of a range of options and evaluation process.
Responsibility for Supervision, Leadership and Management
- To manage staff to achieve the quality standards and to provide support to multidisciplinary teams in achieving this goal
To work collaboratively with other departments to ensure effective patient flow across the ICO
To ensure equipment is maintained routinely and safely
Assist in the prevention of complaints through effective communication with staff, patients and families
Lead on all Investigation of complaints, complete audits/surveys for named service
To manage service effectively and safely and deputise in the absence of the Senior operational manager
Ensure the delivery of a responsive, high quality, value for money service within named services
To lead, manage, motivate and develop staff within designated teams/Services, and to maintain the highest level of staff morale and to create a climate within the ISU characterised by high standards of openness
Communicate the Trusts objectives, future plan and current progress against plans to all staff within the designated areas
Value the contributions and perspectives of all staff making sure their voices are heard, contributions valued and influence management decision making
Ensure training and development needs of staff within the area are identified and completed
Line-manager for staff in designated Services using the Compassionate Leadership principles.
Utilise workforce efficiently and effectively to ensure the structure and skill mix reflects the activity demands and to implement skill mix, staff deployment/changes as appropriate to meet the changing needs of service.
Responsibility for Patient/Client Care
Contact with patients, families, carers when dealing with complaints
Provide general non-clinical advice, information, guidance or ancillary services directly to patients, clients, relatives or carers.
Responsibility for Financial & Physical Resources
To be accountable for delegated budgets for designated cost centres and
ensure the achievement of financial balance
Lead the development and delivery of cost improvement programmes and manage expenditure within designated control levels
To lead in the effective management of establishment control within budgets
Oversee the Management of payroll, finalising and authorising shifts in a timely manner
Education and Training Responsibilities
- To ensure that the team have the skills and knowledge to deliver high quality services by assisting the management team to plan, deliver and review a local induction training program for new staff to include general Trust information and post specific training and information. This will also include supporting the management with arranging ID badges and uniforms, booking staff on Trust induction training and ensuring new staff can access Trust IT systems
- Lead, plan, deliver and review yearly/regular mandatory, essential and post specific training for staff including supporting staff with Trust training systems and booking bespoke face to face training sessions with the Trusts Education and Development department when required
Providing basic IT support for staff such as basic PC use, applying for access to Trust systems or passwords/resets and liaising with IT regarding queries such as password resets
Meet the requirements of the Health and Safety at Work Act by ensuring all staff (including self) are kept up to date with appropriate mandatory training, including refresher training and record attendance in line with Trust policy
- Ensure all staff are suitably trained and are competent in the tasks required to successfully undertake their duties. Train staff in the use of equipment and ensure training records are kept up to date
Identify own training needs in line with the Trusts corporate objectives through the Personal Development Review process and be willing to undertake further training in support of this role
- Ensure staff comply with Trust policies at all times while on duty e.g.: Smoking Policy, Waste Management, Uniform Policy, Infection Control and Trust Cleaning policies and take the necessary action when policy is breached
- Ensure own actions reduce risks and actively promote a health and safety culture within the workplace. Always work in compliance with rules and working practices
Ensure the observance of safe working methods under the relevant legislation COSHH, Health & Safety, Waste Management, advising management when Trust policies and procedures are not followed
- Participate in incident investigations when required
Responsibility for Research, Policy and Service Development Implementation
Participate and contribute ideas and feedback to other services
Ensure that projects align to the Trust's strategic aims, vision and values
Maintain an awareness of developments in other services at a regional and national level, actively seeking information and evidence to support implementation of best practice in the Trust
Contribute to the creation of an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality
Develops policy for operational services and ensures that they are implemented
Assist in the prevention of complaints through effective communication with staff, patients and families
Lead on all Investigation of complaints, Datix, complete audits/surveys for named service
Use software to develop performance, statistical or management reports, presentations and written communications
Undertake complex surveys relating to service delivery, collates for reports
Carry out regular reviews of incidents, complaints, risk assessments and other multidisciplinary audits within designated services, ensuring that appropriate follow-up is taken to address and reduce risk and that learning is disseminated across the unit
Assist with researching new equipment, take part in equipment/product trials and make recommendations
Identify potential areas where cost savings and improvements to standards can be achieved and make recommendations to PMO.
