Job summary
To provide a single point of co-ordination for all incoming Health & Social Care enquiries received.
To provide a consistent point of contact for members of the public or professionals. To undertake conversations to identify needs and risk and collate accurate and appropriate information to refer to the multi- disciplinary team or other Community Led and Voluntary/ Statutory services.
Apply eligibility and contribute to multi-disciplinary assessments in accordance to the Care Act 2014.
To Provide advice and information where appropriate and to provide short-term management of a caseload as well as formulating support plans.
7 Day Service and Weekend Cover will be required.
Main duties of the job
- To collate referral information to identify risks, needs and eligibility
- To Co-ordinate a cases and work alongside a multi-disciplinary Team
- To research a variety or IT solutions
- To be mindful of the Social care assessment process ensuring you work within a legislative framework including the Care Act
- To support the implementation of appropriate Health and Social Care Services in accordance with current eligibility and liaise with Service Users, carers, families and colleagues
- To endeavour to meet identified goals in the most cost-effective way
- To explain the financial assessment process to service users and ensure referrals are made to the Financial assessments and benefits team
- To Co-ordinate a caseload working closely with other members of the multi-disciplinary Team
- To communicate with members of the public, unpaid carers, family members, other professionals, colleagues and external partners over the phone, face to face and using IT solutions.
About us
The HSCC Torquay Team consists of 14 Team members. We respond in a timely and efficient way to the needs of our Community, by providing easy access to advice/information & support relating to Health & Social Care, including O.T, Physio, Community Nursing and Social Care for the Population of Torquay.
The team aim to deal with what they can today and only pass on work where necessary.
They respond to incoming enquiries in relation to Community Health and Social Care needs, carry out social care assessments as well as identifying risk, priority and needs.
The team co-ordinate hospital discharges for patients and the Intermediate Care caseload. The team work on a rota basis 7 days a week.
Why work with us - 1 (pagetiger.com)
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications and training
Essential
- GCSE grade C or above
- Evidence of consistent pattern of learning from education, training and experience
- Understanding of basic human needs - physical, emotional, health and social
Knowledge and experience
Essential
- Awareness of Care Act 2014 legislation
- Assessment & Care Management Process, policies and standards
Desirable
- Customer care/reception training
- Evidence of risk assessment training/awareness
- Use of recognised IT packages
Specific Skills
Essential
- Recent experience working in a health or social care setting with patient contact
- Experience of multi-disciplinary working
- Proven interpersonal skills
- Good communication skills to communicate effectively with customers, carers, specialist services and colleagues
- Calm and polite when meeting conflicting deadlines in crisis situations
- A self-awareness of own strengths and limitations
- Able to demonstrate good coordination
- Good organising skills with the ability to use time effectively and prioritise work
- Demonstrate an ability to undertake duties with greater autonomy and accountability
- Effective working as individual but also as part of larger team
- Evidence of continued personal learning and development
- Willingness to undertake training to develop within role
- Commitment to anti-discriminatory practices and compliance with the Equal Opportunities Policy
Desirable
- Evidence of undertaking holistic assessment of person's needs, commissioning, care planning and reviewing services
Requirements due to work environment/conditions
Essential
- Ability to work at different sites
- To be able to work in a large open plan office
Person Specification
Qualifications and training
Essential
- GCSE grade C or above
- Evidence of consistent pattern of learning from education, training and experience
- Understanding of basic human needs - physical, emotional, health and social
Knowledge and experience
Essential
- Awareness of Care Act 2014 legislation
- Assessment & Care Management Process, policies and standards
Desirable
- Customer care/reception training
- Evidence of risk assessment training/awareness
- Use of recognised IT packages
Specific Skills
Essential
- Recent experience working in a health or social care setting with patient contact
- Experience of multi-disciplinary working
- Proven interpersonal skills
- Good communication skills to communicate effectively with customers, carers, specialist services and colleagues
- Calm and polite when meeting conflicting deadlines in crisis situations
- A self-awareness of own strengths and limitations
- Able to demonstrate good coordination
- Good organising skills with the ability to use time effectively and prioritise work
- Demonstrate an ability to undertake duties with greater autonomy and accountability
- Effective working as individual but also as part of larger team
- Evidence of continued personal learning and development
- Willingness to undertake training to develop within role
- Commitment to anti-discriminatory practices and compliance with the Equal Opportunities Policy
Desirable
- Evidence of undertaking holistic assessment of person's needs, commissioning, care planning and reviewing services
Requirements due to work environment/conditions
Essential
- Ability to work at different sites
- To be able to work in a large open plan office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
