Job summary
We are seeking to recruit a permanent full-time Health and Social Care Co-Ordinator within the Torquay Adult Health and Social Care Team. You will work alongside Team Members to provide a consistent point of contact for members of the public or professionals. To undertake conversations to identify needs and risk and collate accurate and appropriate information to refer to the multi- disciplinary team or other Community Led and Voluntary/ Statutory services. To carry out social care assessments, apply eligibility and contribute to multi-disciplinary assessments in accordance to the Care Act 2014. To provide advice and information where appropriate and to provide short-term management of a caseload as well as formulating support plans.
Main duties of the job
- To collate referral information to identify risks, needs and eligibility
- To Co-ordinate a caseload working alongside a multi-disciplinary Team
- To research a variety of IT solutions
- To undertake Social care assessments ensuring you work within a legislative framework including the Care Act
- To commission appropriate Health and Social Care Services in accordance with current eligibility and liaise with Service Users, carers, families and colleagues
- To formulate/ contribute to detailed support plans/ summary of needs and contribute to setting goals and objectives based on assessments carried out.
- To endeavour to meet identified goals in the most cost effective way
- To explain the financial assessment process to service users and ensure referrals are made to the financial assessments and benefits team
- To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly
- To Co-ordinate a caseload working closely with other members of the multi-disciplinary Team
- To communicate with members of the public, unpaid carers, family members, other professionals, colleagues and external partners over the phone, face to face and using IT solutions
About us
The HSCC Torquay Team consists of 13 Team members. We respond in a timely and efficient way to the needs of our Community, by providing easy access to advice/ information & support relating to Health & Social Care, including O.T., Physio, Community Nursing and Social Care for the population of Torquay. The team aim to deal with what they can today and only pass on work where necessary. They respond to incoming enquiries in relation to Community Health and Social Care needs, carry out social care assessments as well as identifying risk, priority and needs. The team co-ordinate hospital discharges for patients and the Intermediate Care caseload. The team work on a rota basis 7 days a week.
Why work with us
Job description
Job responsibilities
- To communicate with members of the public, unpaid carers, family members, other professionals, colleagues & external partners over the phone, face to face and using IT solutions.
- To liaise with individuals who may have communication difficulties due to a speech and language needs, a sensory impairment or a mental health need.
- To be able to work in an extremely demanding, pressured and stressful environment with constant interruptions by telephone, colleagues and professional office visitors, all relating to current cases or new enquiries.
- To be able to collate appropriate information from a variety of sources relating to individuals, their needs and support network and to apply eligibility
- To collate referral information to identify risks, needs and eligibility.
- To undertake social care assessments primarily ensuring you work within the legislative framework including the Care Act.
- To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly.
- To act as a Keyworker for Adults in the community
- To act as a Co-ordinator for Intermediate care & Hospital discharges into the community
- To adhere to Organisational policy and procedures
- To adhere to Department Standard Operating procedures
- To commission services to meet identified goals and objectives
- To endeavour to meet identified goals in the most cost effective way
- The post holder must have excellent keyboard skills
Job description
Job responsibilities
- To communicate with members of the public, unpaid carers, family members, other professionals, colleagues & external partners over the phone, face to face and using IT solutions.
- To liaise with individuals who may have communication difficulties due to a speech and language needs, a sensory impairment or a mental health need.
- To be able to work in an extremely demanding, pressured and stressful environment with constant interruptions by telephone, colleagues and professional office visitors, all relating to current cases or new enquiries.
- To be able to collate appropriate information from a variety of sources relating to individuals, their needs and support network and to apply eligibility
- To collate referral information to identify risks, needs and eligibility.
- To undertake social care assessments primarily ensuring you work within the legislative framework including the Care Act.
- To act as a keyworker ensuring you monitor needs and make adjustments to support plans accordingly.
- To act as a Keyworker for Adults in the community
- To act as a Co-ordinator for Intermediate care & Hospital discharges into the community
- To adhere to Organisational policy and procedures
- To adhere to Department Standard Operating procedures
- To commission services to meet identified goals and objectives
- To endeavour to meet identified goals in the most cost effective way
- The post holder must have excellent keyboard skills
Person Specification
Qualifications and training
Essential
- GCSE grade C or above
- To have a level 4 in health & Social Care/or on appointment to commence the qualification within the HSCC role
- Evidence of consistent pattern of learning from education, training and experience
- Understanding of basic human needs - physical, emotional, health and social
Desirable
- NVQ/CQF in social/health care
Knowledge and experience
Essential
- Awareness of Care Act 2014 legislation
- Assessment & Care Management Process, policies and standards
- Experience of multi-disciplinary working
Desirable
- Customer care/reception training
- Evidence of risk assessment training/awareness
- Use of recognised IT packages
Specific Skills
Essential
- Recent experience working in a health or social care setting with patient contact
- Experience of multi-disciplinary working
- Proven interpersonal skills
- Good communication skills to communicate effectively with customers, carers, specialist services and colleagues
- Calm and polite when meeting conflicting deadlines in crisis situations
- A self-awareness of own strengths and limitations
- Able to demonstrate good coordination
- Good organising skills with the ability to use time effectively and prioritise work
- Demonstrate an ability to undertake duties with greater autonomy and accountability
- Effective working as individual but also as part of larger team
- Evidence of continued personal learning and development
- Willingness to undertake training to develop within role
- Commitment to anti-discriminatory practices and compliance with the Equal Opportunities Policy
Desirable
- Evidence of undertaking holistic assessment of person's needs, commissioning, care planning and reviewing services
Requirements due to work environment/conditions
Essential
- Ability to work at different sites
- To be able to work in a large open plan office
Person Specification
Qualifications and training
Essential
- GCSE grade C or above
- To have a level 4 in health & Social Care/or on appointment to commence the qualification within the HSCC role
- Evidence of consistent pattern of learning from education, training and experience
- Understanding of basic human needs - physical, emotional, health and social
Desirable
- NVQ/CQF in social/health care
Knowledge and experience
Essential
- Awareness of Care Act 2014 legislation
- Assessment & Care Management Process, policies and standards
- Experience of multi-disciplinary working
Desirable
- Customer care/reception training
- Evidence of risk assessment training/awareness
- Use of recognised IT packages
Specific Skills
Essential
- Recent experience working in a health or social care setting with patient contact
- Experience of multi-disciplinary working
- Proven interpersonal skills
- Good communication skills to communicate effectively with customers, carers, specialist services and colleagues
- Calm and polite when meeting conflicting deadlines in crisis situations
- A self-awareness of own strengths and limitations
- Able to demonstrate good coordination
- Good organising skills with the ability to use time effectively and prioritise work
- Demonstrate an ability to undertake duties with greater autonomy and accountability
- Effective working as individual but also as part of larger team
- Evidence of continued personal learning and development
- Willingness to undertake training to develop within role
- Commitment to anti-discriminatory practices and compliance with the Equal Opportunities Policy
Desirable
- Evidence of undertaking holistic assessment of person's needs, commissioning, care planning and reviewing services
Requirements due to work environment/conditions
Essential
- Ability to work at different sites
- To be able to work in a large open plan office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
