Job summary
An exceptional opportunity has opened up for a dynamic and enthusiastic individual to join our team as a Multiple Sclerosis (MS) Coordinator.
This is a unique opportunity to blend the realms of healthcare and technology, providing crucial support to MS patients while leveraging a cutting-edge MS management platform, MS Patients Know Best (MS PKB).
This role is for those who are not just looking for a job but a purpose-driven career where you can make a meaningful difference in people's lives.
Main duties of the job
- As the MS Coordinator, you will be the primary link between our MS service and patients, offering guidance on the use of our MS PKB platform where patients can monitor lab results, journal their symptoms, manage medications, and communicate with healthcare providers. Your role includes:
- Engaging with MS patients and coordinating live demo events of our platform.
- Offering technical support and troubleshooting assistance for MS PKB and other platforms like NHS App.
- Screening messages from patients and directing them to the appropriate clinical or admin teams.
- Ensuring that our MS Infoflex database remains up-to-date with the latest clinical information.
- Sending patient-reported outcomes prior to clinic appointments to prepare patients.
- Participating in MS MDT and actioning outcomes like booking patient appointments, tracking results, and consolidating correspondence from other services.
- Assisting in organising #BeewellwithMS podcast guest speakers, preparing for interviews, and even editing podcasts and videos.
- Developing disease-modifying treatment and management pathways as part of the team.
- Your enthusiasm, adaptability, and willingness to learn will be invaluable as you navigate our rapidly changing NHS environment and commit to new innovative projects led by Dr. Straukiene, nationally and internationally.
About us
We offer a vibrant work environment at Torbay Hospital where you will work with our dedicated MS Team consisting of a consultant, a specialist nurse, and medical secretary. You will also have the chance to engage with therapists, a practice manager, and a team leader.
If you enjoy working with a variety of tasks and are looking to contribute positively to the lives of others, we'd love to hear from you!
Why work with us - 1 (pagetiger.com)
Job description
Job responsibilities
Communication and working relationships
- To work closely with all grades of clinical and administrative staff, along with other employees within the Trust
- Liaise with our local Infoflex developers, CIMS (system provider) to ensure smooth processing of the database
- Support the clinical and administrative team working towards systems and processes which allow full realisation of the tracking benefits of the database
- Exchange information with patients, relatives and staff on a variety of department matters and procedures
- Convey information sympathetically to anxious patients and relatives.
- Clinical Lead for MS Services (Dr A Straukiene, Consultant Neurologist)
- Medical staff
- Nursing staff
- Secretarial, administrative and clerical staff
- Practice Manager
- Pharmacy services
- Diagnostic services
Planning and organisation
- Provide training for people with MS and carers to do PROMs (patient reported outcome measures), MS Questionnaires, monitor PIFA (patient initiated follow ups) and book patients into clinics
- Able to receive, handle, analyse and resolve information queries promptly Direct unresolved queries to appropriate team member
- Able to prioritise workload when frequently interrupted
- Editing of the video and podcasts
- Organise online events and podcast, video interviews
- Be part of the team when developing pathways for new medicine in MS or new way of working and helping to run MS 1x1, MDT or group clinics
- Being able to apply for awards and be part of service development and innovation projects
- Helping to organise disease modifying treatment and investigation new pathways
- Making regular contact with MS service and innovation self-management developers, users and founders (Connect plus app, MS PKB, #BeewellwihMS podcast)
- Being able to recruit new users to use self- management platforms
- Close communication with other regional and national MS coordinators, sharing best practice, learning new ways of working and developing pathways and helping each other to promote the self -management for people with MS
Job description
Job responsibilities
Communication and working relationships
- To work closely with all grades of clinical and administrative staff, along with other employees within the Trust
- Liaise with our local Infoflex developers, CIMS (system provider) to ensure smooth processing of the database
- Support the clinical and administrative team working towards systems and processes which allow full realisation of the tracking benefits of the database
- Exchange information with patients, relatives and staff on a variety of department matters and procedures
- Convey information sympathetically to anxious patients and relatives.
- Clinical Lead for MS Services (Dr A Straukiene, Consultant Neurologist)
- Medical staff
- Nursing staff
- Secretarial, administrative and clerical staff
- Practice Manager
- Pharmacy services
- Diagnostic services
Planning and organisation
- Provide training for people with MS and carers to do PROMs (patient reported outcome measures), MS Questionnaires, monitor PIFA (patient initiated follow ups) and book patients into clinics
- Able to receive, handle, analyse and resolve information queries promptly Direct unresolved queries to appropriate team member
- Able to prioritise workload when frequently interrupted
- Editing of the video and podcasts
- Organise online events and podcast, video interviews
- Be part of the team when developing pathways for new medicine in MS or new way of working and helping to run MS 1x1, MDT or group clinics
- Being able to apply for awards and be part of service development and innovation projects
- Helping to organise disease modifying treatment and investigation new pathways
- Making regular contact with MS service and innovation self-management developers, users and founders (Connect plus app, MS PKB, #BeewellwihMS podcast)
- Being able to recruit new users to use self- management platforms
- Close communication with other regional and national MS coordinators, sharing best practice, learning new ways of working and developing pathways and helping each other to promote the self -management for people with MS
Person Specification
Essential/Disirable
Essential
- oGood level of general education
- oNVQ3 in Administration or equivalent
- Data management experience
- oKnowledge of Patient Administration System (PAS)
- oAbility to effectively use Microsoft Excel, Word, PowerPoint
- oEvidence of problem solving skills
- oExcellent communication skills
- oAbility to work under pressure
- Diary / calendar management
- Powerpoint presentations, ability to present data
Desirable
- oUnderstanding of medical terminology
- oKnowledge of MS ( direct or indirect)
- Knowledge and experience of administrive and information systems
- Experience in research
- Experience working as a coordinator
- Editing podcasts and video
Person Specification
Essential/Disirable
Essential
- oGood level of general education
- oNVQ3 in Administration or equivalent
- Data management experience
- oKnowledge of Patient Administration System (PAS)
- oAbility to effectively use Microsoft Excel, Word, PowerPoint
- oEvidence of problem solving skills
- oExcellent communication skills
- oAbility to work under pressure
- Diary / calendar management
- Powerpoint presentations, ability to present data
Desirable
- oUnderstanding of medical terminology
- oKnowledge of MS ( direct or indirect)
- Knowledge and experience of administrive and information systems
- Experience in research
- Experience working as a coordinator
- Editing podcasts and video
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
