Job summary
Torbay Pharmaceuticals (TP) have a rare opening for an IT Analyst Specialist. As a small team you will be a key person in providing support and technical knowledge for a growing business. The role is extremely varied and there is an opportunity to develop your technical and personal skills.
Being the support focus for all TP Business systems and embracing new solutions to aid in our ability to become a smarter business.
You will have the ability to work flexibly from home but you maybe required to go to site at any time during the day, so you will need to be able to get to site on short notice. Working on an on-call rota is necessary to provide support for the business.
Main duties of the job
You will be a key member of the team supporting the wider business in all IT requirements and must have a broad range of IT skills along with the ability to fully manage several software systems, working with other departments to control the Pharmaceuticals GMP standards.
Supporting the business, maintaining, upgrading, and supporting the Manufacturing Software systems and related hardware. You will be required to install and perform regular maintenance on all software and associated ancillary equipment.
Working with the quality team to provide risk assessments to help support the upgrade and bespoke of software. Experience of providing IT support within a manufacturing environment is essential.
Regular requirement to develop or amend reports from any of our current or future systems. You will be expected to participate in the development and roll out of our business information strategy.
About us
Torbay Pharmaceuticals (TP) - Built by the NHS, Supplying the World
TP is a flagship business within the National Health Service and manufactures and distributes terminally sterilised injectables for the secondary care market in the UK and worldwide. We believe that by thinking and acting differently we can make a positive difference to people's lives across the world.
The business employs around 200 people, is achieving year on year growth and has an ambitious growth plan that will see the business doubling in size over the next 4-5 years. Our specialist portfolio includes licensed and unlicensed terminally sterilised injectibles, high-quality electrolyte solutions for TPN compounding, and a range of non-sterile oral solutions.
We are based in Paignton in a purpose built, state of the art manufacturing facility that opened in 2017. We also have a number of remotely based roles and a modern, collaborative space for those 'touchdown' moments when you need to plug back in at the main site.
Job description
Job responsibilities
- To be responsible for maintenance of data quality according to TP and NHS standards for TP Systems. This will require accurate investigation and may involve reporting of issues to other Information System teams.
- To maintain and improve data quality and minimize the risk of incorrect or inadequate data.
- To ensure all work is completed in adherence to Information Governance Standards.
- To provide expertise as and when required to the TP IT Systems Manager.
- To ensure all TP systems are up to date and in line with the maintenance contracts.
- To ensure all Licenced products are compliant with licensing rules and regulations.
- To be responsible for the logging of errors to system suppliers and monitoring of responses and response times against relevant Service Level Agreement standards.
- To ensure all system upgrades, patches, changes etc. are tested before implementation and recorded in a detailed test plan with accompanying test scripts.
- To develop in-house system user training packages to support system implementation and upgrades
For full details of this role please see the attached Job Description & Person Specification - please remember to refer to this in your supporting information statement.
Job description
Job responsibilities
- To be responsible for maintenance of data quality according to TP and NHS standards for TP Systems. This will require accurate investigation and may involve reporting of issues to other Information System teams.
- To maintain and improve data quality and minimize the risk of incorrect or inadequate data.
- To ensure all work is completed in adherence to Information Governance Standards.
- To provide expertise as and when required to the TP IT Systems Manager.
- To ensure all TP systems are up to date and in line with the maintenance contracts.
- To ensure all Licenced products are compliant with licensing rules and regulations.
- To be responsible for the logging of errors to system suppliers and monitoring of responses and response times against relevant Service Level Agreement standards.
- To ensure all system upgrades, patches, changes etc. are tested before implementation and recorded in a detailed test plan with accompanying test scripts.
- To develop in-house system user training packages to support system implementation and upgrades
For full details of this role please see the attached Job Description & Person Specification - please remember to refer to this in your supporting information statement.
Person Specification
Qualifications
Essential
- Degree level or equivalent level of experience within a similar role
Desirable
- ITIL Foundation
- Prince 2 or similar project management experience
- MS SQL server database administration
- Azure fundamentals certification
Skills, Experience & Knowledge
Essential
- Excellent analytical thinking and decision-making skills
- Evidence of managing own projects
- Advanced IT and analytical skills
- Specialist knowledge across a range of hardware and software products underpinned by theory
- Ability to identify and resolve a range of problems, e.g. computer system errors, User's computer problems, application problems, network issues, data errors.
- Provided training to other departments
- Experienced in full range of Microsoft programmes
- Experienced in full range of Microsoft operating systems - server and desktop
Desirable
- Ability to review and re-design systems and processes to support the capture of analytical data
- Administrator of Azure Domains
- GMP Knowledge, including Data Integrity Guidelines
- Experience in a Manufacturing Environment
Person Specification
Qualifications
Essential
- Degree level or equivalent level of experience within a similar role
Desirable
- ITIL Foundation
- Prince 2 or similar project management experience
- MS SQL server database administration
- Azure fundamentals certification
Skills, Experience & Knowledge
Essential
- Excellent analytical thinking and decision-making skills
- Evidence of managing own projects
- Advanced IT and analytical skills
- Specialist knowledge across a range of hardware and software products underpinned by theory
- Ability to identify and resolve a range of problems, e.g. computer system errors, User's computer problems, application problems, network issues, data errors.
- Provided training to other departments
- Experienced in full range of Microsoft programmes
- Experienced in full range of Microsoft operating systems - server and desktop
Desirable
- Ability to review and re-design systems and processes to support the capture of analytical data
- Administrator of Azure Domains
- GMP Knowledge, including Data Integrity Guidelines
- Experience in a Manufacturing Environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
