Torbay and South Devon NHS Foundation Trust

Admin Team Leader - Admissions Insourcing/Outsourcing

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join our dynamic, evolving surgical team as an Admin Team Leader, managing the insourcing and outsourcing of surgical patients.

The successful candidate will be responsible for providing the team with day to day leadership and supervision. Ideally you will be an experienced administrator with proven supervisory experience within a Healthcare setting.

We are looking for a person who has a positive, 'can do' attitude with excellent communication skills.

An understanding of waiting list management and the planned care surgical pathway would be advantageous but not a deal breaker.

An 'ideas person' with a pro active approach would be brilliant and would make a fabulous addition to the management team.

The successful candidate will be working closely with the Practice Manager and Service Development and in partnership with specialty specific colleagues to provide a quality, effective, efficient, patient centred service.

Please note that this vacancy may close before the closing date if a high number of applications is received.

Main duties of the job

To provide direct line management support and supervision of the inpatient and daycase insourcing/ outsourcing administration service, ensuring strict compliance with the Trust Access policy, along with other trust policies and procedures.

Act as first point of contact and liaison for the admissions team including managing their planned and unplanned leave, departmental inductions and training.

To proactively work with the Practice Manager and Service Development Manager to ensure the general smooth running of non clinical services are optimized to meet the needs of the service.

To support service development projects as directed to ensure the service and all processes remain fit for purpose and are meeting the changing needs of the department.

About us

The Surgical Admin Team work in partnership with the surgical specialty operational teams promoting excellent communication and working relationships. The ability to work seamlessly together towards the departmental objectives is the foundation of success.

The Team is closely supported by the Admin Team Leader, the Practice Manager and Service Development Manager.

The admin teams are key to ensuring the very busy department runs smoothly and efficiently. It is therefore important that each member of the team works well under pressure, is a team player but equally as important that they are able to work independently and prioritise workload effectively. The admin team leader role is to support the team in this with effective line management.

One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience by managing the team who help look after our patients

Why work with us - 1 (pagetiger.com)

The Government has formally announced that it intends to introduce regulations that will require most healthcare workers to be fully vaccinated (1st and 2nd dose) against COVID-19 by 1st April 2022. To achieve this the successful applicant must have had their 1stCOVID-19 vaccination by 3rd February 2022. Therefore, full COVID-19 vaccination will be a condition of employment unless an individual is medically exempt. We will ask for proof of vaccination or exemption during the recruitment process.

Details

Date posted

31 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Fixed term

Duration

8 months

Working pattern

Full-time, Flexible working

Reference number

388-5437535-A&C

Job locations

Torbay and South Devon NHS Foundation Trust

Newton Road

Torquay

TQ2 7AA


Job description

Job responsibilities

  • To monitor stages of the Patient Tracking List (PTL) for exceptions and data quality. To ensure that waiting lists are effectively and proactively managed and if required escalate to the Practice Manager. To ensure that patients have appropriate, timely pre-op care in advance of their surgery including swabbing appropriate to their care.
  • To contribute to the development of Standard Operating Procedures, their implementation and continual review
  • To oversee and organise staff deployment, as required
  • To be first point of contact for induction and leave management
  • To ensure that all staff are kept up to date with any relevant information via regular meetings

Please refer to your suitablilty to the post in your supporting information from the role requirements or person specification.

Job description

Job responsibilities

  • To monitor stages of the Patient Tracking List (PTL) for exceptions and data quality. To ensure that waiting lists are effectively and proactively managed and if required escalate to the Practice Manager. To ensure that patients have appropriate, timely pre-op care in advance of their surgery including swabbing appropriate to their care.
  • To contribute to the development of Standard Operating Procedures, their implementation and continual review
  • To oversee and organise staff deployment, as required
  • To be first point of contact for induction and leave management
  • To ensure that all staff are kept up to date with any relevant information via regular meetings

Please refer to your suitablilty to the post in your supporting information from the role requirements or person specification.

Person Specification

Essential and Desirable

Essential

  • Good level of general education
  • Keyboard Skills
  • NVQ3 in administration or equilvalent
  • Evidence of problem solving skills
  • Experience of change management
  • Experience working with PCs and spreadsheets
  • Knowledge of PAS
  • Ability to use Excel, word, powerpoint
  • Evidence of customer care
  • Experience of compiling departmental timetables

Desirable

  • Management qualification or relevant experience
  • ECDL or equilvalent
  • Proven previous NHS supervisory experience
  • Experience working with multi skilled teams
  • Knowledge of patient access policy
  • Understanding of performance targets and waiting lists
  • Understanding of patient tracking lists
  • Knowledge of a range of patient software packages
Person Specification

Essential and Desirable

Essential

  • Good level of general education
  • Keyboard Skills
  • NVQ3 in administration or equilvalent
  • Evidence of problem solving skills
  • Experience of change management
  • Experience working with PCs and spreadsheets
  • Knowledge of PAS
  • Ability to use Excel, word, powerpoint
  • Evidence of customer care
  • Experience of compiling departmental timetables

Desirable

  • Management qualification or relevant experience
  • ECDL or equilvalent
  • Proven previous NHS supervisory experience
  • Experience working with multi skilled teams
  • Knowledge of patient access policy
  • Understanding of performance targets and waiting lists
  • Understanding of patient tracking lists
  • Knowledge of a range of patient software packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay and South Devon NHS Foundation Trust

Newton Road

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Torbay and South Devon NHS Foundation Trust

Newton Road

Torquay

TQ2 7AA


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager - Planned Surgical Care Pathway

Mollie Brooks

mollie.brooks2@nhs.net

07856375113

Details

Date posted

31 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Fixed term

Duration

8 months

Working pattern

Full-time, Flexible working

Reference number

388-5437535-A&C

Job locations

Torbay and South Devon NHS Foundation Trust

Newton Road

Torquay

TQ2 7AA


Supporting documents

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