Job summary
Children and Family Health Devon (CFHD) is the place to be! We are developing an innovative, integrated model of children's community services and looking for enthusiastic individuals to join our friendly and dedicated locality and county-wide professional teams.
You will be joining a strong, enthusiastic and supportive group of professionals who will be your peers, your phone a friend network and your inspiring colleagues.
We are excited to be advertising for a clinical team manager, based within the north Devon locality.
You will provide the day to day operational management of the provision of care and treatment within the Physical and Sensory clinical pathway, which consists of a multidisciplinary team of occupational therapists, physiotherapists and speech and language therapists. You will provide specialist clinical interventions and advice as required to the occupational therapists within the pathway.
This post holder will manage effective operational delivery of the service in close collaboration with the Occupational Therapy Clinical Specialist and other senior clinicians and clinical leads.
You will be expected to have supervisory skills and be able to hold a small caseload, working across the different environments such as home, schools and clinics.
Main duties of the job
- Provide effective collaborative leadership and day to day operational management of the clinical team
- Ensure the effective and efficient delivery of evidence based clinical care
- Ensure the service is delivered in partnership with other clinical pathways within the locality, health specialties and partner organisations
- Ensure the service is delivered in partnership with children, young people and their parents/ carers, ensuring their active participation is facilitated
- In partnership with the Operations Manager, ensure that clinical and non-clinical risks within the pathway are identified and managed effectively
- To maintain systems to monitor demand and maintain optimal clinical capacity within the team
- Work collaboratively with other leaders (professional, clinical and operational), to maintain excellent clinical standards and safety
- Ensure clinical provision in the pathway is delivered to meet key performance targets
- Provide supervision, operational management and support to clinicians , to understand and follow HR policies and procedures, ensure staff wellbeing and development and adopt a collaborative approach to engage staff
- Attend, participate and chair relevant meetings, adapting communication to meet the needs of others
- To deputise for the Operations Manager as required
About us
Children and Family Health Devon (CFHD) comprises an Alliance of NHS organisations working together to improve health outcomes for children and young people in Devon.
CFHD provides integrated care and treatment for children and young people across physical and mental health which are provided by Torbay and South Devon Foundation Trust and Devon Partnership Trust. We are working closely with other organisations and providers to ensure we deliver locality and county-wide based integrated access to all of our services, based on the i-Thrive Framework, in response to consultation with our service users and communities.
CFHD works closely with our local universities of Plymouth, Exeter & the Peninsula Medical School where we support students in clinical training placements and in addition support our own staff to undertake post graduate training.
Our integrated care and treatment has been developed and refined in partnership with children, young people and their families/carers.
Our vision is to be a successful, vibrant, partnership that benefits the communities we serve.
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications
Essential
- oA professional qualification at degree level or equivalent e.g Occupational Therapy, or equivalent
- oAdditional specialist training and qualification to post graduate diploma level or equivalent in supervision and/or leadership skills
- oProfessional registration/accreditation with a recognised body, e.g. HCPC
- oEvidence of relevant CPD
Desirable
- oAdditional specialist training and qualification to post graduate diploma level or equivalent in an evidence-based therapeutic approach
Knowledge and Experience
Essential
- oKnowledge of the provision of healthcare for children, young people and families within the NHS
- oKnowledge of relevant legislation, NHS policy and other national policy relating to children and young people and its implications for area of specialty
- oSound knowledge of health presentations in children and young people and the practice of clinical interventions within area of specialty
- oKnowledge of evidence-based practice including NICE guidelines and routine outcome monitoring relating to the designated pathway
- oKnowledge of risk management and ability to monitor and assess risk and act accordingly to ensure safety within area of specialty
- oKnowledge of supervision, management and leadership practice, including electronic staff record systems
- oUnderstanding of the quality, governance and regulatory framework within the NHS. Understanding of the multi-agency systems providing health, education and social care for children and young people
- oWorking knowledge of legislation, regulation, policy, guidance and practice relating to safeguarding children
- oKnowledge of information governance standards
- oExperience of working collaboratively with service users and their families/carers, including using goal-based care and routine outcome measures in practice
- oExperience of working collaboratively in a multi-disciplinary team and across agencies. Experience of delivering a clinical practice within the area of specialty for children with complex health conditions - undertaking specialist assessment and treatment interventions for children and young people with complex health problems; including risk assessment
- oExperience of supervising others and developing positive supervisory relationships with healthcare professionals
- oExperience of safeguarding children and ensuring the safety of young people in partnership with other agencies as appropriate
- oExperience of delivering healthcare within an equalities and human rights framework
- oExperience of initiating, organising and planning inter-agency meetings aimed at setting in place a treatment package tailored to the individual needs of a child/young person
- oExperience in involving service users as active partners in the delivery and or design of services
- oExperience in delivering healthcare in partnership with other organisations
- oExperience of engagement in service development and quality improvement
- oKnowledge and experience of gaining meaningful feedback from children, young people and families' voice and inform meaningful change
- oExperience of working in a 'person-centred' way which shows you can demonstrate values that are important to children, young people and families
- oKnowledge and understanding of what children, young people and families feel is important to them and their lives
Desirable
- oKnowledge of service and quality improvement methodologies
- oKnowledge of clinical outcomes monitoring, service evaluation and audit methodology and ability to critically interpret research findings and data
- oExperience of leading and managing multidisciplinary teams
- oExperience in managing HR and recruitment processes including staff appraisals, performance and sickness management
- oExperience of providing professional teaching and training for other professionals working with children/young people families
- oExperience of managing complaints, incidents and financial payments
- oExperience of using data to improve services
Specific skills
Essential
- oSpecialist skill in the ability to communicate effectively, verbally and in writing, highly complex, technical and/or clinically sensitive information to children/young people and families, carers and other professional colleagues both within and outside the service, adapting your approach according to the individual needs of the audience
- oThe ability to form and maintain good working relationships with others in multidisciplinary and inter-agency settings
- oThe ability to form and maintain good supervisory and management relationships with others
- oCapacity to write clear records and reports and to support others to do the same, in line with organisational and professional policies, procedures and guidelines
- oAbility to raise and have difficult conversations with others in a professional, respectful and collaborative manner
- oAbility to lead a team whilst adhering to principles of equalities and human rights
- oPersuasive, motivational and negotiating skills, with a commitment to development of self and team
- oAble to be a compassionate leader and deploy a range of leadership styles to suit the circumstances
- oPersonal resilience and the ability to operate as an authentic leader within a challenging environment
- oThe ability to influence and work collaboratively across the locality to improve outcomes for children and young people
- oAbility to innovate, develop and facilitate new ways of working
- oAdaptable, able to manage competing demands, prioritise and delegate effectively
- oAble to work under pressure, act as a role model and make balanced decisions
- oDemonstrate effective communication skills and experiences of using these with children, young people and families
- oAbility to integrate complex clinical information into a coherent formulation
- oThe ability to work as an autonomous professional, to take on responsibility, make decisions under pressure and seek support as appropriate
- oAbility to review, analyse and report on information and key data relating to the team's performance, capacity or activity
- oAble to manage and provide specialist clinical advice on complex clinical work, relating to assessment, clinical formulation, care planning, risk assessment and management; and to advise others including service users and professionals
- oThe ability to formulate complex clinical need and share this with others including service users and professionals
- oThe ability to analyse and respond to information relating to incidents, complaints compliments, FOI requests and SAR requests, as well as HR issues, with professional compassion and a focus on improving service quality, experience and outcomes
- oThe ability to plan and organise your working week, prioritising tasks to meet deadlines
- oThe ability to develop team and individual job plans, ensuring service delivery is adjusted and plans are made in response to predicted variations in capacity and demand
- oThe ability to plan and complete operational leadership tasks as directed and within reasonable timescales
- oAbility to develop and implement systems to manage capacity and demand - patient flow, staff workloads
- oAbility to implement systems to ensure quality standards are maintained
- oAbility to manage performance, quality, finances and staff
- oThe ability to develop service improvement plans to improve performance /quality E.g. to develop and deliver plans to address areas of underperformance, actions in response to SIs, incidents, complaints, disciplinary processes, service user and other service feedback
- oDemonstrate effective communication skills and experiences of using these with children, young people and families
Desirable
- oAbility to understand and manage financial information and authorise small financial payments
Person Specification
Qualifications
Essential
- oA professional qualification at degree level or equivalent e.g Occupational Therapy, or equivalent
- oAdditional specialist training and qualification to post graduate diploma level or equivalent in supervision and/or leadership skills
- oProfessional registration/accreditation with a recognised body, e.g. HCPC
- oEvidence of relevant CPD
Desirable
- oAdditional specialist training and qualification to post graduate diploma level or equivalent in an evidence-based therapeutic approach
Knowledge and Experience
Essential
- oKnowledge of the provision of healthcare for children, young people and families within the NHS
- oKnowledge of relevant legislation, NHS policy and other national policy relating to children and young people and its implications for area of specialty
- oSound knowledge of health presentations in children and young people and the practice of clinical interventions within area of specialty
- oKnowledge of evidence-based practice including NICE guidelines and routine outcome monitoring relating to the designated pathway
- oKnowledge of risk management and ability to monitor and assess risk and act accordingly to ensure safety within area of specialty
- oKnowledge of supervision, management and leadership practice, including electronic staff record systems
- oUnderstanding of the quality, governance and regulatory framework within the NHS. Understanding of the multi-agency systems providing health, education and social care for children and young people
- oWorking knowledge of legislation, regulation, policy, guidance and practice relating to safeguarding children
- oKnowledge of information governance standards
- oExperience of working collaboratively with service users and their families/carers, including using goal-based care and routine outcome measures in practice
- oExperience of working collaboratively in a multi-disciplinary team and across agencies. Experience of delivering a clinical practice within the area of specialty for children with complex health conditions - undertaking specialist assessment and treatment interventions for children and young people with complex health problems; including risk assessment
- oExperience of supervising others and developing positive supervisory relationships with healthcare professionals
- oExperience of safeguarding children and ensuring the safety of young people in partnership with other agencies as appropriate
- oExperience of delivering healthcare within an equalities and human rights framework
- oExperience of initiating, organising and planning inter-agency meetings aimed at setting in place a treatment package tailored to the individual needs of a child/young person
- oExperience in involving service users as active partners in the delivery and or design of services
- oExperience in delivering healthcare in partnership with other organisations
- oExperience of engagement in service development and quality improvement
- oKnowledge and experience of gaining meaningful feedback from children, young people and families' voice and inform meaningful change
- oExperience of working in a 'person-centred' way which shows you can demonstrate values that are important to children, young people and families
- oKnowledge and understanding of what children, young people and families feel is important to them and their lives
Desirable
- oKnowledge of service and quality improvement methodologies
- oKnowledge of clinical outcomes monitoring, service evaluation and audit methodology and ability to critically interpret research findings and data
- oExperience of leading and managing multidisciplinary teams
- oExperience in managing HR and recruitment processes including staff appraisals, performance and sickness management
- oExperience of providing professional teaching and training for other professionals working with children/young people families
- oExperience of managing complaints, incidents and financial payments
- oExperience of using data to improve services
Specific skills
Essential
- oSpecialist skill in the ability to communicate effectively, verbally and in writing, highly complex, technical and/or clinically sensitive information to children/young people and families, carers and other professional colleagues both within and outside the service, adapting your approach according to the individual needs of the audience
- oThe ability to form and maintain good working relationships with others in multidisciplinary and inter-agency settings
- oThe ability to form and maintain good supervisory and management relationships with others
- oCapacity to write clear records and reports and to support others to do the same, in line with organisational and professional policies, procedures and guidelines
- oAbility to raise and have difficult conversations with others in a professional, respectful and collaborative manner
- oAbility to lead a team whilst adhering to principles of equalities and human rights
- oPersuasive, motivational and negotiating skills, with a commitment to development of self and team
- oAble to be a compassionate leader and deploy a range of leadership styles to suit the circumstances
- oPersonal resilience and the ability to operate as an authentic leader within a challenging environment
- oThe ability to influence and work collaboratively across the locality to improve outcomes for children and young people
- oAbility to innovate, develop and facilitate new ways of working
- oAdaptable, able to manage competing demands, prioritise and delegate effectively
- oAble to work under pressure, act as a role model and make balanced decisions
- oDemonstrate effective communication skills and experiences of using these with children, young people and families
- oAbility to integrate complex clinical information into a coherent formulation
- oThe ability to work as an autonomous professional, to take on responsibility, make decisions under pressure and seek support as appropriate
- oAbility to review, analyse and report on information and key data relating to the team's performance, capacity or activity
- oAble to manage and provide specialist clinical advice on complex clinical work, relating to assessment, clinical formulation, care planning, risk assessment and management; and to advise others including service users and professionals
- oThe ability to formulate complex clinical need and share this with others including service users and professionals
- oThe ability to analyse and respond to information relating to incidents, complaints compliments, FOI requests and SAR requests, as well as HR issues, with professional compassion and a focus on improving service quality, experience and outcomes
- oThe ability to plan and organise your working week, prioritising tasks to meet deadlines
- oThe ability to develop team and individual job plans, ensuring service delivery is adjusted and plans are made in response to predicted variations in capacity and demand
- oThe ability to plan and complete operational leadership tasks as directed and within reasonable timescales
- oAbility to develop and implement systems to manage capacity and demand - patient flow, staff workloads
- oAbility to implement systems to ensure quality standards are maintained
- oAbility to manage performance, quality, finances and staff
- oThe ability to develop service improvement plans to improve performance /quality E.g. to develop and deliver plans to address areas of underperformance, actions in response to SIs, incidents, complaints, disciplinary processes, service user and other service feedback
- oDemonstrate effective communication skills and experiences of using these with children, young people and families
Desirable
- oAbility to understand and manage financial information and authorise small financial payments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
