University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Group Temporary Staffing Administrator

The closing date is 30 April 2026

Job summary

Do you have previous experience in delivering great customer service? Do you thrive in fast paced environments? If so, keep reading!

We are currently recruiting for Group Temporary Staffingadministrators to join our new formed Group Temporary Staffing Team based in Bristol.

This is a fantastic opportunity for someone who has an interest within HR functions to join a well-established team and provide support across all clinical and non-clinical functions within the Bristol Hospital Group. Our Group temporary staffing administrators support across multiple sub-teams working as part of either the call centre, governance, or locum teams.

We are currently recruiting for a full-time call centre administrator.The call centre roles would involve shift work and working 1-2 weekends a month. Our service runs 365 days a year, which includes bank holidays.Please refer to the job description for more information. The roles could be based at either Southmead Hospital, St James Court near the BRI, or Weston General hospital

Main duties of the job

Your day-to-day duties will include but may not be limited to:

Act as the first point of contact for temporary staffing queries via phone, email, and temporary staffing systems, ensuring a professional and responsive service.
Communicate with staff regarding governance concerns, shift cancellations, changes, or reassignments.
Provide advice to callers, including bank workers, agencies, department managers, and members of the public.
Maintain clear and effective communication within the team and with service users, ensuring accurate handovers and updates.

The ideal candidate will:

Have strong communication skills and the ability to confidently communicate to key stakeholders
Previous customer service experience, and call centre experience would be
Have previous experience in a staffing environment
Ideally have previous experience working in an NHS setting although this is not essential
Have a flexible working approach

In reward for your hard work and dedication we offer:

27 days holiday allowance + 8 for bank holiday allowance
On-going training and development within a supportive team
Industry leading pension scheme
Access to a multitude of discounts in local and national companies

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Date posted

17 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

387-TS1432-KM-C

Job locations

Both Trusts, (BRI, NBT or Weston ) & some remote working

Bristol

BS1 3NU

Job description

Job responsibilities

For a detailed job description and main responsibilities please see the job description and person specification document attached to this advert.

Job description

Job responsibilities

For a detailed job description and main responsibilities please see the job description and person specification document attached to this advert.

Person Specification

Qualifications

Essential

English and Maths GCSE (Grade 5 or above) or equivalent level or experience
Business Admin NVQ Level 2 or equivalent experience

Knowledge and Experience

Essential

Excellent customer service experience, including handling queries, complaints, and sensitive information
Proven accuracy in both written and verbal communication, with attention to detail
Ability to remain calm and focused under pressure, maintaining a high standard of customer service despite frequent interruptions or urgent demands
Confident user of Microsoft Office applications and related software, including databases and spreadsheets, with experience inputting and updating electronic records
Demonstrated ability to use initiative and sound judgement to deliver a responsive, customer-focused service
Flexible and adaptable approach to work, with a willingness to support changing priorities and team needs
Reliable and trustworthy, with the ability to handle confidential and sensitive information appropriately

Desirable

Call centre experience

Person Specification

Qualifications

Essential

English and Maths GCSE (Grade 5 or above) or equivalent level or experience
Business Admin NVQ Level 2 or equivalent experience

Knowledge and Experience

Essential

Excellent customer service experience, including handling queries, complaints, and sensitive information
Proven accuracy in both written and verbal communication, with attention to detail
Ability to remain calm and focused under pressure, maintaining a high standard of customer service despite frequent interruptions or urgent demands
Confident user of Microsoft Office applications and related software, including databases and spreadsheets, with experience inputting and updating electronic records
Demonstrated ability to use initiative and sound judgement to deliver a responsive, customer-focused service
Flexible and adaptable approach to work, with a willingness to support changing priorities and team needs
Reliable and trustworthy, with the ability to handle confidential and sensitive information appropriately

Desirable

Call centre experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Both Trusts, (BRI, NBT or Weston ) & some remote working

Bristol

BS1 3NU

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Both Trusts, (BRI, NBT or Weston ) & some remote working

Bristol

BS1 3NU

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)