Job summary
As a Study Support Service Manager for the NIHR South West Central Regional Research Delivery Network (SWC RRDN), you will assume a key leadership position in the Regional Study Support Service which serves as the cornerstone of the Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.
As a Study Support Service Manager, you will manage the delivery of critical services across a defined portfolio of specialities and settings, to include both pre-approval and post-approval services. The role will support the implementation and cascade of national strategic direction within the SWC RRDN.
As an organisation we recognise the value of work-life balance. Our team currently works in a hybrid way, with at least 40% of time face-to-face. This may vary
depending on team and organisational need. This role will involve engaging with multiple partners across the region, therefore there will be a requirement to be on site at a variety of locations across our regional geography.
Please note that if you apply for a position with UHBW, you may be contacted via TRAC or via email to ensure you check your TRAC Account and email accounts including junk and spam folders. Please also note the use of AI is monitored and if applicants have used it then they are required to declare this. Our job adverts may close as soon as sufficient applications have been received.
Main duties of the job
-
Act as a main point of contact for sponsors and research delivery sites, providing a consistent and coordinated experience, and proactively supporting in identifying opportunities for capacity and capability development
-
Provide strategic support to designated research delivery sites, drawing on and contributing to national network intelligence
-
Manage the activities that support study sponsors, funders and investigators to access data and processes to enable them to effectively manage the delivery of their studies and request support from the RDN as required
-
Work in collaboration with the Regional Specialty and Setting Leads to facilitate communities of practice and events, encouraging system-level collaboration to solve operational challenges and pursue opportunities for strategic development
-
Ensure seamless coordination with other services and functions within the RRDN and across the national network, working with other teams to provide a consistent experience and work as one organisation
-
Workload allocation and supervision (with potential for line management) of Study Support Service Facilitators.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Education and Qualifications
Essential
Desirable
- Training in project management
Knowledge and Experience
-
Comprehensive understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
-
Comprehensive understanding of life science industrys needs and requirements with regard to health and care research
-
High level of understanding of governance and legislative framework for clinical research in the NHS
-
Knowledge of national systems, structures and processes for supporting clinical research in NHS and non-NHS settings
-
Project management experience, working as part of a team to deliver complex projects involving multiple agencies and individuals to tight deadlines
-
Experience of facilitating meetings
-
Experience of managing high quality customer centric services
-
Experience of managing effective collaborations and partnerships
Skills and Abilities
Essential
-
Proven interpersonal skills to work with clinical and management colleagues at all levels across a range of organisations
-
Ability to analyse, interpret and present highly complex information
-
Strong problem-solving skills, including a proactive approach to identifying and addressing potential future issues
-
Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
Values and Personal Qualities
Essential
- Flexible approach to working and enthusiastic attitude towards challenges
-
Meticulous attention to detail, exhibiting thoroughness and efficiency
-
Constantly strives for improvement, bringing a 'can do' attitude and seeking out innovation
-
Takes a professional approach to all interactions, remaining diplomatic under pressure and fostering a solution-focused environment
-
Highly motivated with the ability to lead and inspire others, internally and externally to the organisation
-
Promotes inclusion within and beyond the organisation, listening to, involving, respecting and learning from the contribution of others.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Education and Qualifications
Essential
Desirable
- Training in project management
Knowledge and Experience
-
Comprehensive understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
-
Comprehensive understanding of life science industrys needs and requirements with regard to health and care research
-
High level of understanding of governance and legislative framework for clinical research in the NHS
-
Knowledge of national systems, structures and processes for supporting clinical research in NHS and non-NHS settings
-
Project management experience, working as part of a team to deliver complex projects involving multiple agencies and individuals to tight deadlines
-
Experience of facilitating meetings
-
Experience of managing high quality customer centric services
-
Experience of managing effective collaborations and partnerships
Skills and Abilities
Essential
-
Proven interpersonal skills to work with clinical and management colleagues at all levels across a range of organisations
-
Ability to analyse, interpret and present highly complex information
-
Strong problem-solving skills, including a proactive approach to identifying and addressing potential future issues
-
Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
Values and Personal Qualities
Essential
- Flexible approach to working and enthusiastic attitude towards challenges
-
Meticulous attention to detail, exhibiting thoroughness and efficiency
-
Constantly strives for improvement, bringing a 'can do' attitude and seeking out innovation
-
Takes a professional approach to all interactions, remaining diplomatic under pressure and fostering a solution-focused environment
-
Highly motivated with the ability to lead and inspire others, internally and externally to the organisation
-
Promotes inclusion within and beyond the organisation, listening to, involving, respecting and learning from the contribution of others.
Person Specification
Knowledge and Experience
Essential
- Comprehensive understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Comprehensive understanding of life science industry's needs and requirements with regard to health and care research
- High level of understanding of governance and legislative framework for clinical research in the NHS
- Understanding of the UK research pathway and funding
- Specialist knowledge of RDN Portfolio eligibility (including terms and conditions) and of cost attribution (ACoRD, SoECATs, NCVR)
- Knowledge of national systems, structures and processes for supporting clinical research in NHS and non-NHS settings
- Knowledge of utilising Business Intelligence solutions to work within a performance management framework
- Experience of health and care research management, including the support of studies pre-approval and post-approval
- Experience of facilitating meetings
- Experience of delivering health and care research support services
- Experience of managing high quality customer centric services for commercial and non commercial customers
- Experience of managing effective collaborations and partnerships
- Professional operational research leadership within the organisation
- Experience of supporting the implementation of business plans
- Experience of facilitating continuous improvement projects
- Project management experience, working as part of a team to deliver complex projects involving multiple agencies and individuals to tight deadlines
Desirable
- Professional operational research leadership at system level
- Experience of direct line management and managing colleagues to deliver clear objectives and performance targets
Skills and Abilities
Essential
- Demonstrable leadership, strategic thinking and planning skills
- Proven interpersonal skills to work with clinical and management colleagues at all levels across a range of organisations
- Able to adapt to any arising projects/tasks that may be required within the remit of the post to promote research and improve processes as set down in approved SOPs
- Strong problem-solving skills, including a proactive approach to identifying and addressing potential future issues
- Ability to communicate difficult information both orally and in writing, both internally to colleagues and externally to a range of audiences
- Ability to analyse, interpret and present highly complex information
- Ability to deliver complex projects involving multiple agencies and individuals
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
- Empathetic approach to resolving conflict, with the ability to work with sensitivity and tact
Qualifications and Education
Essential
- Postgraduate qualification (e.g. Postgraduate Diploma) in a relevant subject or equivalent level of experience
- Degree
- Evidence of continual professional development
Desirable
- Degree in health or science discipline
- Training in project management
Aptitudes
Essential
- Flexible approach to working and enthusiastic attitude towards challenges
- Meticulous attention to detail, exhibiting thoroughness and efficiency
- Acts as a champion for patients, carers, the public and their interests, ensuring the public voice has an impact on RDN activities
- Constantly strives for improvement, bringing a 'can do' attitude and seeking out innovation
- Goal-oriented, with a focus on tangible results that are aligned with organisational objectives
- Committed to ongoing learning and development, proactively seeking opportunities for personal and team growth
- Takes a professional approach to all interactions, remaining diplomatic under pressure and fostering a solution-focused environment
- Prepared and able to travel to different locations across the region and nationally to attend meetings and conferences
- Highly motivated with the ability to lead and inspire others, internally and externally to the organisation
- Promotes inclusion within and beyond the organisation, listening to, involving, respecting and learning from the contribution of others
- Works in accordance with the values of the RDN and the employing NHS Trust
Person Specification
Knowledge and Experience
Essential
- Comprehensive understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Comprehensive understanding of life science industry's needs and requirements with regard to health and care research
- High level of understanding of governance and legislative framework for clinical research in the NHS
- Understanding of the UK research pathway and funding
- Specialist knowledge of RDN Portfolio eligibility (including terms and conditions) and of cost attribution (ACoRD, SoECATs, NCVR)
- Knowledge of national systems, structures and processes for supporting clinical research in NHS and non-NHS settings
- Knowledge of utilising Business Intelligence solutions to work within a performance management framework
- Experience of health and care research management, including the support of studies pre-approval and post-approval
- Experience of facilitating meetings
- Experience of delivering health and care research support services
- Experience of managing high quality customer centric services for commercial and non commercial customers
- Experience of managing effective collaborations and partnerships
- Professional operational research leadership within the organisation
- Experience of supporting the implementation of business plans
- Experience of facilitating continuous improvement projects
- Project management experience, working as part of a team to deliver complex projects involving multiple agencies and individuals to tight deadlines
Desirable
- Professional operational research leadership at system level
- Experience of direct line management and managing colleagues to deliver clear objectives and performance targets
Skills and Abilities
Essential
- Demonstrable leadership, strategic thinking and planning skills
- Proven interpersonal skills to work with clinical and management colleagues at all levels across a range of organisations
- Able to adapt to any arising projects/tasks that may be required within the remit of the post to promote research and improve processes as set down in approved SOPs
- Strong problem-solving skills, including a proactive approach to identifying and addressing potential future issues
- Ability to communicate difficult information both orally and in writing, both internally to colleagues and externally to a range of audiences
- Ability to analyse, interpret and present highly complex information
- Ability to deliver complex projects involving multiple agencies and individuals
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
- Empathetic approach to resolving conflict, with the ability to work with sensitivity and tact
Qualifications and Education
Essential
- Postgraduate qualification (e.g. Postgraduate Diploma) in a relevant subject or equivalent level of experience
- Degree
- Evidence of continual professional development
Desirable
- Degree in health or science discipline
- Training in project management
Aptitudes
Essential
- Flexible approach to working and enthusiastic attitude towards challenges
- Meticulous attention to detail, exhibiting thoroughness and efficiency
- Acts as a champion for patients, carers, the public and their interests, ensuring the public voice has an impact on RDN activities
- Constantly strives for improvement, bringing a 'can do' attitude and seeking out innovation
- Goal-oriented, with a focus on tangible results that are aligned with organisational objectives
- Committed to ongoing learning and development, proactively seeking opportunities for personal and team growth
- Takes a professional approach to all interactions, remaining diplomatic under pressure and fostering a solution-focused environment
- Prepared and able to travel to different locations across the region and nationally to attend meetings and conferences
- Highly motivated with the ability to lead and inspire others, internally and externally to the organisation
- Promotes inclusion within and beyond the organisation, listening to, involving, respecting and learning from the contribution of others
- Works in accordance with the values of the RDN and the employing NHS Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Whitefriars, Level 5 Southgate
Lewins Mead
Bristol
BS1 2NT
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
