Job summary
Are you an experienced Quality Manager looking for a rewarding new challenge? The Bridge Sexual Assault Referral Centre is looking for a highly motivated and committed individual to join their passionate trauma informed multi disciplinary team for a fixed term post of 12 months.
The post-holder will play a critical role in establishing, implementing, and maintaining the organisation's ISO15189-compliant Quality Management System (QMS). The post-holder will ensure that SARC services comply with ISO15189, the Forensic Science Regulator's (FSR) Codes of Practice and Conduct, and associated appendices, enabling the organisation to achieve and maintain UKAS accreditation. As part of these regulations all SARC staff will be required to provide a DNA sample which will be held on a SARC Elimination Database and/or the Central Elimination Database.
The post-holder will report to senior SARC management and act as the primary lead and first point of contact for all matters related to quality, accreditation, FSR, CQC and all Regulatory compliance. Although the role will not require deep technical expertise in all SARC-related professions, the post-holder will collaborate effectively with clinical, policing, forensic, and external partners to maintain a robust and effective QMS
Main duties of the job
Strong understanding of quality management systems.
Ability to lead accreditation processes and ensure compliance with ISO15189 and FSR Codes.
Competence in internal auditing, continuous improvement, reporting, and risk management.
Capability to influence stakeholders and drive quality improvements across complex, multi-agency environments.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
Performance & Reporting
- Report to senior management on QMS performance and improvement needs.
- Collate, analyse and present data on capacity, demand, performance, effectiveness and cost.
- Manage audit reports and ensure corrective actions are effective.
Communication
- Act as the first point of contact for all qualityrelated communication.
- Develop relationships with UKAS, FCN, FSR/Home Office, policing, NHS, charities and other stakeholders.
- Represent the organisation at regional and national quality forums.
- Notify customers, UKAS and FSR of nonconformances where required.
Quality & Forensics
- Establish, implement and maintain the ISO15189 Quality Management System.
- Ensure SARC services comply with ISO15189 and FSR Codes of Practice and Conduct.
- Achieve and maintain UKAS accreditation.
- Act as the quality lead and make decisions regarding the QMS.
- Provide specialist advice on quality systems and accreditation.
- Manage nonconformances and implement corrective actions in collaboration with the SARC staff as required
- Seek and implement service delivery improvements.
- Lead on the management of Proficiency Testing schedules.
- Coordinate QMSrelated activities across the organisation to ensure compliance.
Job description
Job responsibilities
Performance & Reporting
- Report to senior management on QMS performance and improvement needs.
- Collate, analyse and present data on capacity, demand, performance, effectiveness and cost.
- Manage audit reports and ensure corrective actions are effective.
Communication
- Act as the first point of contact for all qualityrelated communication.
- Develop relationships with UKAS, FCN, FSR/Home Office, policing, NHS, charities and other stakeholders.
- Represent the organisation at regional and national quality forums.
- Notify customers, UKAS and FSR of nonconformances where required.
Quality & Forensics
- Establish, implement and maintain the ISO15189 Quality Management System.
- Ensure SARC services comply with ISO15189 and FSR Codes of Practice and Conduct.
- Achieve and maintain UKAS accreditation.
- Act as the quality lead and make decisions regarding the QMS.
- Provide specialist advice on quality systems and accreditation.
- Manage nonconformances and implement corrective actions in collaboration with the SARC staff as required
- Seek and implement service delivery improvements.
- Lead on the management of Proficiency Testing schedules.
- Coordinate QMSrelated activities across the organisation to ensure compliance.
Person Specification
Knowledge and Experience
Essential
- Experience leading change programmes in complex organisations or multi stakeholder environments
- Proven ability to challenge and improve processes for quality, performance or efficiency
- Experience managing demanding workloads and prioritising effectively
- Experience working in an ISO based quality management environment
- Internal auditing experience and competence
- Working knowledge of ISO15189 and FSR Codes of Practice
Desirable
- Experience dealing with third party assessments and implementing improvements
- Experience conducting vertical and horizontal audits
- Understanding of Root Cause Analysis and risk escalation
- Knowledge/experience in medical or forensic science
- Knowledge/experience in DNA anti contamination
- Change/Project management experience
- Experience in SARC services
- Knowledge/experience in law or policing
Skills and Abilities
Essential
- Proficiency in Microsoft Office applications
- Excellent interpersonal skills and stakeholder relationship building ability
- Ability to influence at all levels
- Ability to develop QMS workflows and maintain accurate documentation
- Ability to evaluate corrective actions and ensure effectiveness
- Strong analytical and problem solving abilities
- Strong organisational and planning skills
- Ability to prioritise a demanding workload
Qualifications and Training
Essential
- Relevant experience in quality management within an ISO regulated environment (
- Strong working knowledge of ISO standards and FSR guidance
- Strong working knowledge of ISO standards and FSR guidance
Desirable
- Chartered Quality Institute Practitioner / Chartered Quality Professional
Aptitudes
Essential
- Professional integrity and understanding of SARC related roles
- Strong negotiation and influencing capability across diverse stakeholders
- Ability to maintain a culture of continuous improvement (
Desirable
- Confidence in representing the organisation at regional and national forums
- Lateral thinking and ability to identify innovative improvements
Person Specification
Knowledge and Experience
Essential
- Experience leading change programmes in complex organisations or multi stakeholder environments
- Proven ability to challenge and improve processes for quality, performance or efficiency
- Experience managing demanding workloads and prioritising effectively
- Experience working in an ISO based quality management environment
- Internal auditing experience and competence
- Working knowledge of ISO15189 and FSR Codes of Practice
Desirable
- Experience dealing with third party assessments and implementing improvements
- Experience conducting vertical and horizontal audits
- Understanding of Root Cause Analysis and risk escalation
- Knowledge/experience in medical or forensic science
- Knowledge/experience in DNA anti contamination
- Change/Project management experience
- Experience in SARC services
- Knowledge/experience in law or policing
Skills and Abilities
Essential
- Proficiency in Microsoft Office applications
- Excellent interpersonal skills and stakeholder relationship building ability
- Ability to influence at all levels
- Ability to develop QMS workflows and maintain accurate documentation
- Ability to evaluate corrective actions and ensure effectiveness
- Strong analytical and problem solving abilities
- Strong organisational and planning skills
- Ability to prioritise a demanding workload
Qualifications and Training
Essential
- Relevant experience in quality management within an ISO regulated environment (
- Strong working knowledge of ISO standards and FSR guidance
- Strong working knowledge of ISO standards and FSR guidance
Desirable
- Chartered Quality Institute Practitioner / Chartered Quality Professional
Aptitudes
Essential
- Professional integrity and understanding of SARC related roles
- Strong negotiation and influencing capability across diverse stakeholders
- Ability to maintain a culture of continuous improvement (
Desirable
- Confidence in representing the organisation at regional and national forums
- Lateral thinking and ability to identify innovative improvements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
The Bridge SARC Central Health Clinic
Central Health Clinic
Bristol
BS2 0JD
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
