Job summary
To provide line management and comprehensive administrative support to all Admin & Clerical (A&C) staff within the Children's Emergency Department (CED).
Main duties of the job
The post holder will ensure delivery of a professional and efficient A&C team and service to patients and visitors of the CED with focus on providing excellent customer service at all times. They will ensure full and accurate completion of all Careflow (including Emergency Care, Inpatient and Outpatient modules); and other IT systems within the A&C teams responsibilities.
The post holder will be responsible for ensuring information governance and quality assurance exercises of A&C roles. The post holder will have a key role in the development and management of setting up new administration pathways, processes and systems to be utilised by CED A&C team, working closely with the Department Sister(s) and Consultants. The post holder will provide both training and support to the A&C team within this process.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Application form
Essential
- Previous clerical / administrative experience
- Experience of dealing with the public
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work independently, managing own workload, whilst providing supervision and support to others
- Ability to work effectively in a busy team, adjust to change and motivate others
- Confidence to handle difficult conversations with patients, relatives and carers
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Desirable
- Line management experience
- Previous NHS experience
- Knowledge of Careflow / PAS
Person Specification
Application form
Essential
- Previous clerical / administrative experience
- Experience of dealing with the public
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work independently, managing own workload, whilst providing supervision and support to others
- Ability to work effectively in a busy team, adjust to change and motivate others
- Confidence to handle difficult conversations with patients, relatives and carers
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Desirable
- Line management experience
- Previous NHS experience
- Knowledge of Careflow / PAS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
