Job summary
As a Study Support Service Officer for the NIHR South West Central Regional Research Delivery Network (SWC RRDN), you will provide essential support and enable the delivery of services. The Study Support Service serves as the cornerstone of the Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability. As a Study Support Service Officer you will maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements.
As an organisation we recognise the value of work-life balance. Our team currently works in a hybrid way, with at least 40% of time face-to-face, this may vary depending on team and organisational need. This role will involve engaging with multiple partners across the region by supporting the coordination of communities and events, there will be a requirement to be on site at a variety of locations across our regional geography.
Please note that if you apply for a position with UHBW, you may be contacted via TRAC or via email to ensure you check your TRAC Account and email accounts including junk and spam folders. Please also note the use of AI is monitored and if applicants have used it then they are required to declare this. Our job adverts may close as soon as sufficient applications have been received.
Main duties of the job
- Facilitate efficient study set-up, act as 'Main NIHR Network Contact' for the purpose of performance monitoring, tracking and assisting activities.
- Manage data and information systems central to operation of the Study Support Service.
- Manage, understand and interpret complex information and data to make recommendations on decisions and plans relating to the Study Support Service. This may include communicating and presenting to a variety of audiences.
- Undertake the processes required to continually ensure high quality and integrity of data within the portfolio management systems.
- Actively contribute to activities and service processes that support study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies (and enable them to request support from the RDN as required).
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Knowledge of the research study lifecycle
- Experience of using data systems, including accurate data entry and interpretation of data
- Experience of working in a customer-focused role
Desirable
- Awareness of key RDN customers and their needs
- Awareness of governance and legislative framework for clinical research in the NHS
Qualifications and Education
Essential
- Degree level qualification or equivalent experience
Desirable
- Degree in health or science discipline
Skills and Abilities
Essential
- Ability to communicate clearly with colleagues at all levels and across organisations
- Ability to work independently in accordance with SOPs, while supporting the broader activities of a team
- Logical approach to problem solving and ability to be objective
- Excellent oral, written and presentation skills
- Ability to interpret and present complex information
- Ability to coordinate and meet targets for project management
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
Aptitudes
Essential
- Meticulous attention to detail, exhibiting thoroughness and efficiency
- Committed to ongoing learning and development
- Professional and friendly approach to interpersonal interactions
- Prepared and able to travel to different locations across the region to attend meetings
- Enthusiastic and proactive approach to work, bringing a can do attitude
- Listens to, involves, respects and learns from the contribution of others
- Works in accordance with the values of the RDN and the employing NHS Trust
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Knowledge of the research study lifecycle
- Experience of using data systems, including accurate data entry and interpretation of data
- Experience of working in a customer-focused role
Desirable
- Awareness of key RDN customers and their needs
- Awareness of governance and legislative framework for clinical research in the NHS
Qualifications and Education
Essential
- Degree level qualification or equivalent experience
Desirable
- Degree in health or science discipline
Skills and Abilities
Essential
- Ability to communicate clearly with colleagues at all levels and across organisations
- Ability to work independently in accordance with SOPs, while supporting the broader activities of a team
- Logical approach to problem solving and ability to be objective
- Excellent oral, written and presentation skills
- Ability to interpret and present complex information
- Ability to coordinate and meet targets for project management
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
Aptitudes
Essential
- Meticulous attention to detail, exhibiting thoroughness and efficiency
- Committed to ongoing learning and development
- Professional and friendly approach to interpersonal interactions
- Prepared and able to travel to different locations across the region to attend meetings
- Enthusiastic and proactive approach to work, bringing a can do attitude
- Listens to, involves, respects and learns from the contribution of others
- Works in accordance with the values of the RDN and the employing NHS Trust
Person Specification
Knowledge and Experience
Essential
- Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Knowledge of scientific, research and medical terms commonly used in health and care research
- Knowledge of the research study lifecycle
- Experience of administration within an organisational environment
- Experience of using data systems, including accurate data entry and interpretation of data
- Experience of working in a customer-focused role
- Experience of working with other people to deliver mutually beneficial outcomes
Desirable
- Awareness of key RDN customers and their needs
- Awareness of governance and legislative framework for clinical research in the NHS
Qualifications and Education
Essential
- Degree level qualification or equivalent experience
Desirable
- Degree in health or science discipline
Skills and Abilities
Essential
- Ability to communicate clearly with colleagues at all levels and across organisations
- Ability to work independently in accordance with SOPs, while supporting the broader activities of a team
- Logical approach to problem solving and ability to be objective
- Excellent oral, written and presentation skills
- Ability to interpret and present complex information
- Ability to coordinate and meet targets for project management
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
- Ability to be tactful and diplomatic
Aptitudes
Essential
- Guided by policies and protocols but applies flexibility when necessary
- Meticulous attention to detail, exhibiting thoroughness and efficiency
- Acts as a champion for patients, carers, the public and their interests
- Constantly strives for improvement
- Delivers on commitments and promises
- Committed to ongoing learning and development
- Professional and friendly approach to interpersonal interactions
- Prepared and able to travel to different locations across the region to attend meetings
- Enthusiastic and proactive approach to work, bringing a 'can do' attitude
- Listens to, involves, respects and learns from the contribution of others
- Works in accordance with the values of the RDN and the employing NHS Trust
Person Specification
Knowledge and Experience
Essential
- Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
- Knowledge of scientific, research and medical terms commonly used in health and care research
- Knowledge of the research study lifecycle
- Experience of administration within an organisational environment
- Experience of using data systems, including accurate data entry and interpretation of data
- Experience of working in a customer-focused role
- Experience of working with other people to deliver mutually beneficial outcomes
Desirable
- Awareness of key RDN customers and their needs
- Awareness of governance and legislative framework for clinical research in the NHS
Qualifications and Education
Essential
- Degree level qualification or equivalent experience
Desirable
- Degree in health or science discipline
Skills and Abilities
Essential
- Ability to communicate clearly with colleagues at all levels and across organisations
- Ability to work independently in accordance with SOPs, while supporting the broader activities of a team
- Logical approach to problem solving and ability to be objective
- Excellent oral, written and presentation skills
- Ability to interpret and present complex information
- Ability to coordinate and meet targets for project management
- Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
- Ability to be tactful and diplomatic
Aptitudes
Essential
- Guided by policies and protocols but applies flexibility when necessary
- Meticulous attention to detail, exhibiting thoroughness and efficiency
- Acts as a champion for patients, carers, the public and their interests
- Constantly strives for improvement
- Delivers on commitments and promises
- Committed to ongoing learning and development
- Professional and friendly approach to interpersonal interactions
- Prepared and able to travel to different locations across the region to attend meetings
- Enthusiastic and proactive approach to work, bringing a 'can do' attitude
- Listens to, involves, respects and learns from the contribution of others
- Works in accordance with the values of the RDN and the employing NHS Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Whitefriars, Level 5 Southgate
Lewins Mead
Bristol
BS1 2NT
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
