Job summary
We are seeking an organised, motivated, and patient-focused Colposcopy Clerical Officer to join our busy Colposcopy Department within the Department of Gynaecology at St Michael's Hospital. You will play a key role in ensuring the smooth running of the service by providing high-quality administrative and clerical support to the Colposcopy Outpatient Clinic Co-ordinator, Clinicians, Nursing Practitioners and patients.
This is a vital position within a sensitive and fast-paced clinical environment, requiring professionalism, accuracy, and excellent communication skills.
Main duties of the job
The post holder will be part of a team providing administrative support to the Colposcopy Service within the Gynaecology Department at St Michael's Hospital and will undertake a variety of tasks to deliver a quality service to patients.
Work demands can change daily; therefore there will an expectation to prioritise work accordingly. The post holder will need to be flexible to meet the duties and responsibilities of their role.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
- Maintain Colposcopy database for all Colposcopy referrals.
- Manage all Colposcopy appointments ensuring all referrals are dealt with in accordance to their clinical need and patients are discharged appropriately on Careflow due to RTT protocol.
- Fully document all referrals into the department.
- Prepare case notes/EVOLVE folders ready for Clinic appointments.
- Deal with all enquiries regarding Colposcopy appointments from patients, GPs, hospital medical staff and secretaries.
- Notify patients of appointments and cancellations either by letter or telephone.
- Work closely with the Colposcopy Clinic Co-coordinator in managing daily tasks. Ensure colposcopy results are checked by medical staff and result letters issued.
- Issue follow- up appointments as necessary.
- Assist in the collection of Outpatient statistic data when required.
- Undertake any other suitable tasks as agreed with the Performance & Operations Manager or Colposcopy Clinic Co-ordinator.
- To act as a deputy for the Colposcopy Clinic Co-ordinator in times of annual leave and sickness. To ensure that all fail-safes are adhered to.
- To maintain confidentiality and to comply with the terms of the Data Protection Act and any local Trust policies at all times.
Job description
Job responsibilities
- Maintain Colposcopy database for all Colposcopy referrals.
- Manage all Colposcopy appointments ensuring all referrals are dealt with in accordance to their clinical need and patients are discharged appropriately on Careflow due to RTT protocol.
- Fully document all referrals into the department.
- Prepare case notes/EVOLVE folders ready for Clinic appointments.
- Deal with all enquiries regarding Colposcopy appointments from patients, GPs, hospital medical staff and secretaries.
- Notify patients of appointments and cancellations either by letter or telephone.
- Work closely with the Colposcopy Clinic Co-coordinator in managing daily tasks. Ensure colposcopy results are checked by medical staff and result letters issued.
- Issue follow- up appointments as necessary.
- Assist in the collection of Outpatient statistic data when required.
- Undertake any other suitable tasks as agreed with the Performance & Operations Manager or Colposcopy Clinic Co-ordinator.
- To act as a deputy for the Colposcopy Clinic Co-ordinator in times of annual leave and sickness. To ensure that all fail-safes are adhered to.
- To maintain confidentiality and to comply with the terms of the Data Protection Act and any local Trust policies at all times.
Person Specification
Essential
Essential
- Educated to GCSE standard
- Accurate keyboard skills including Word, Excel and Outlook
- Excellent communication skills both face to face and on the telephone
Desirable
- NHS experience
- Knowledge of the National Cervical Screening Programme
Trust Values
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Person Specification
Essential
Essential
- Educated to GCSE standard
- Accurate keyboard skills including Word, Excel and Outlook
- Excellent communication skills both face to face and on the telephone
Desirable
- NHS experience
- Knowledge of the National Cervical Screening Programme
Trust Values
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
St Michael's Hospital
Southwell Street
Bristol
BS2 8EG
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
