Job summary
The post holder will be responsible for the organisation and booking of theatre lists. This will include the management of theatre lists, answering queries from patients, GP's and hospital staff. Plus validation tasks.
To manage listing patients for surgery, booking operations, and answering patient queries by telephone.
Previous applicants need not apply. This vacancy may close early if a sufficient number of applications have been received.
Main duties of the job
- Organisation of theatre lists in accordance with the availability of medical staff, to ensure effective utilisation and management of theatre capacity
- Undertake telephone calls/queries and booking of appointments as necessary.
- Assist with the smooth running of the Waiting List Department
- Seek opportunities to develop the above services in accordance with the needs of the hospital.
- Be responsible for entering and updating accurate information on the Careflow and Bluespier systems, in a timely way.
- To maintain and manage Elective Waiting Lists to support effective patient management, within national RTT targets.
- Maintenance and management of theatre appointments, in accordance with availability of medical staff.
- Communicate effectively, accurately applying discretion and tact where necessary, with written, over the telephone and e-mail with patients, visitors, other trusts and external agencies.
- Adopt and ensure compliance with all relevant policies
- Promote and support changes to working practices, to improve service delivery.
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Attend any relevant meetings, as directed by your line-manager
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Undertake any other suitable task as agreed with the line-manager.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Aptitudes
Essential
- Respecting Everyone
- Embracing Change
- Recognising Success
- Working Together
Knowledge and Experience
Essential
- Clerical / administrative experience
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
Qualifications
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration level 3 NVQ or equivalent experience
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable
- Working knowledge of admissions policies and procedures
Person Specification
Aptitudes
Essential
- Respecting Everyone
- Embracing Change
- Recognising Success
- Working Together
Knowledge and Experience
Essential
- Clerical / administrative experience
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
Qualifications
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration level 3 NVQ or equivalent experience
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable
- Working knowledge of admissions policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Hospital for Children
Upper Maudlin Street
Bristol
BS2 8BJ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
