Job summary
We are looking for an adaptable, enthusiastic, empathetic and friendly Outpatient Receptionist to join our busy outpatient services. This is a varied and important role, where you'll be the first point of contact for patients, families, and staff, helping to ensure clinics across Medicine and Surgery run smoothly and patients receive the highest standard of care.
Working across five reception areas within the Trust (locations subject to change), you will provide a welcoming and professional service while also supporting clinical teams with a wide range of administrative duties.
Main duties of the job
Main Duties and Responsibilities
o Greet and assist patients, families, and visitors in a professional and friendly mannero Prepare clinics and ensure patient outcomes are recorded accurately and on timeo Update and maintain patient records using PAS/Careflowo Handle and respond to queries from patients, relatives, and staff at all levelso Liaise with clinic coordinators to ensure appropriate patient follow-upo Arrange patient transport and liaise with porters when requiredo Manage and action generic email inboxeso Chase outstanding queries with departments, teams, and clinicians across multiple specialtieso Scan clinical and paper documents into Evolve promptlyo Escalate issues to the line manager when necessaryo Provide general administrative support to the serviceo Support the training of new team members
We are looking for someone who can:o Work well under pressure in a busy outpatient environmento Communicate confidently with patients, families, and colleagues at all levelso Multitask effectively while maintaining attention to detailo Be flexible and adaptable to changing service needso Always demonstrate a professional and approachable manner
About the Role
This is a key position within the Trust where no two days are the same. If you enjoy working with people, have strong organisational skills, and want to be part of a service that makes a real difference to patients, we'd love to hear from you.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Keyboard and IT skills
- Microsoft Outlook and Teams
- Ability to use initiative
- Ability to remain calm and professional when dealing with challenging situations
- Experience of dealing with the public, both on the telephone and in person
Desirable
- NHS experience
- Experience of patient administration system (preferably-Careflow
- Experience in working as a team liaising with all grades to drive continued service improvements
- Basic knowledge and understanding of RTT pathways
Skills and Abilities
Essential
- oStrong organisational skills and ability to manage competing priorities
- oGood communication skills face to face and by telephone within a customer focused environment
- oAbility to work in a busy team, adjust to change and motivate others
- oEffective organisational skills
- oAbility to liaise with colleagues at all levels
- oAttention to detail
- oWillingness to learn new systems quickly
- oAble to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Aptitudes
Essential
- Takes pride in quality and accuracy of work
- Positive and Welcoming
- Supportive
- Can Do Attitude
- Flexible
- Problem Solver
- Initiative and drive to achieve results
Qualifications and Training
Essential
- GCSE 0' Level or equivalent
Desirable
Person Specification
Knowledge and Experience
Essential
- Keyboard and IT skills
- Microsoft Outlook and Teams
- Ability to use initiative
- Ability to remain calm and professional when dealing with challenging situations
- Experience of dealing with the public, both on the telephone and in person
Desirable
- NHS experience
- Experience of patient administration system (preferably-Careflow
- Experience in working as a team liaising with all grades to drive continued service improvements
- Basic knowledge and understanding of RTT pathways
Skills and Abilities
Essential
- oStrong organisational skills and ability to manage competing priorities
- oGood communication skills face to face and by telephone within a customer focused environment
- oAbility to work in a busy team, adjust to change and motivate others
- oEffective organisational skills
- oAbility to liaise with colleagues at all levels
- oAttention to detail
- oWillingness to learn new systems quickly
- oAble to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Aptitudes
Essential
- Takes pride in quality and accuracy of work
- Positive and Welcoming
- Supportive
- Can Do Attitude
- Flexible
- Problem Solver
- Initiative and drive to achieve results
Qualifications and Training
Essential
- GCSE 0' Level or equivalent
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin Street, Bristol
Bristol
BS2 8HW
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
