Booking Coordinator
The closing date is 27 January 2026
Job summary
The post-holder will be responsible for the efficient coordination and management of patient bookings within the Cardiac and Physiology departments. Working collaboratively with both clinical and administrative teams, the role ensures timely scheduling and effective communication to support the delivery of high-quality patient care within the Division of Women's and Children's Services. Splitting time equally between the Cardiac Booking Team and the Physiology Team, the post-holder will liaise closely with clinicians, administrative staff, and patients to facilitate smooth booking processes, manage appointment systems, and resolve scheduling conflicts. The role requires proactive management of resources to optimise patient flow and support clinical performance targets. The post-holder will contribute to service improvement initiatives by identifying and addressing booking system inefficiencies, ensuring patient appointments are scheduled in line with clinical priorities and service capacity. This position plays a critical role in maintaining accurate patient records, adhering to Trust policies, and supporting the overall operational effectiveness of the paediatric specialised services.
Main duties of the job
Communication:
- To liaise with and act as a point of contact for queries from clinical and non-clinical staff
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Information Resources:
- To process inpatient admissions with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required
- To record, maintain and update admission information on the Trust's Patient Administration System (PAS)
- To register patients onto waiting lists and generate all associated paper work in adherence with the PAP and Trust Inpatient Booking Procedures
- Arrange pre-operative assessment appointments in a timely manner, checking pre-operative assessment proformas to ensure patients are fit for admission
- To book patient appointments in line with the PAP and arrange appointment related services as and when required.
- To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
13 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year pa pro rata
Contract
Fixed term
Duration
9 months
Working pattern
Full-time
Reference number
387-WC9578-MF-B
Job locations
Bristol Royal Hospital for Children
Upper Maudlin Street
Bristol
BS2 8BJ
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Hospital for Children
Upper Maudlin Street
Bristol
BS2 8BJ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
