Job summary
Radiology Receptionist/Admin - Children's Hospital
Looking for a rewarding role where you can make a real difference every day? Join the Radiology team in the Children's Hospital and play an important part in supporting patients, families, and clinical staff in a warm and welcoming environment.
As a Receptionist/Admin Assistant, you'll be the friendly face patients see first -- helping children and their families feel at ease while ensuring the smooth running of the department.
Why you'll love this role:
Be part of the Children's Hospital, a truly special place to work
Enjoy a 27-hour working week for a great work-life balance
A varied role where no two days are the same
A chance to make every interaction with children and families positive and supportive
Working hours: Working hours 27 hours per week; Tues-Wed-Thurs Fri
Main duties of the job
What you'll be doing:
Welcoming patients and families on arrival and ensuring they feel supported
Updating and checking patient details with accuracy
Helping patients and families with queries, both in person and over the phone
Booking appointments and supporting with inpatient processes
Providing essential clerical and admin support to keep the department running smoothly
Liaising with clinical staff and escalating any issues where needed
What we're looking for:
A warm, approachable person with strong organisational skills and the ability to handle busy, varied work. If you take pride in making a difference and want to work in a truly meaningful role, this could be the perfect opportunity.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Skills and Abilities
Essential
- Excellent/professional telephone/ reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
Knowledge and Experience
Essential
- Clerical/administration experience including filing and/or reception
Desirable
- Previous receptionist experience in a healthcare or public setting
- Previous NHS experience
Qualifications and Training
Essential
- ducated to GCSE, Grade C or above (or equivalent) in English language and Maths E
Person Specification
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Skills and Abilities
Essential
- Excellent/professional telephone/ reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
Knowledge and Experience
Essential
- Clerical/administration experience including filing and/or reception
Desirable
- Previous receptionist experience in a healthcare or public setting
- Previous NHS experience
Qualifications and Training
Essential
- ducated to GCSE, Grade C or above (or equivalent) in English language and Maths E
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Hospital for Children
Upper Maudlin Street
Bristol
BS2 8BJ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
