Job summary
An opportunity has arisen for an enthusiastic appointments officer to work in the X-Ray Department. The contract is for 37.5 hours per week over five days, 9am-5pm Monday - Friday
You will be working as part of a team to provide an appointments service for all modalities to the x-ray department. This will involve scheduling patient's appointments, liaising with clinicians for extra lists and monitoring waiting lists.
In the X-Ray Department it is how you go about your duties that matters to us. You should be enthusiastic, self motivated and have excellent communication skills to be able to work well with all levels of staff and members of the public. Full training will be given.
Flexibility in hours worked will be necessary to cover annual leave/sickness.
Main duties of the job
To organise and co-ordinate all modality appointment bookings for the Radiology Department. This requires a high level of independent working, including liaising with all levels of staff as the appointments are tailored to special requirements. This will include the receipt and processing of referrals in accordance with the patient access policy and referral to treatment guidance.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications & Training
Essential
- Educated to GCSE, Grade C or above (or equivalent) in English Language and Maths
Desirable
- Business Administration Level 3 NVQ or equivalent experience
Knowledge & Experience
Essential
- Ability to communicate at all levels requiring tact and diplomacy to achieve desired results
- Knowledge of office procedures including filing
- Ability to see a task through from beginning to end with meticulous attention to detail
- Ability to exercise judgement and take responsibility to actions
- Previous experience of working within the NHS
- Experience of using CRIS, ICE, Millennium
- Significant experience of working within a busy office
Skills & Abilities
Essential
- Effective and polite manner when dealing with people both face to face and on the phone.
- Confidence to handle difficult conversations with patient's relatives and carers.
- Ability to work under pressure and meet tight deadlines within a stressful environment whilst maintaining a high standard of accuracy.
- Working knowledge of radiology policies and procedures
- Ability to prioritise own workload and work on own initiative
- Good keyboard skills
Person Specification
Qualifications & Training
Essential
- Educated to GCSE, Grade C or above (or equivalent) in English Language and Maths
Desirable
- Business Administration Level 3 NVQ or equivalent experience
Knowledge & Experience
Essential
- Ability to communicate at all levels requiring tact and diplomacy to achieve desired results
- Knowledge of office procedures including filing
- Ability to see a task through from beginning to end with meticulous attention to detail
- Ability to exercise judgement and take responsibility to actions
- Previous experience of working within the NHS
- Experience of using CRIS, ICE, Millennium
- Significant experience of working within a busy office
Skills & Abilities
Essential
- Effective and polite manner when dealing with people both face to face and on the phone.
- Confidence to handle difficult conversations with patient's relatives and carers.
- Ability to work under pressure and meet tight deadlines within a stressful environment whilst maintaining a high standard of accuracy.
- Working knowledge of radiology policies and procedures
- Ability to prioritise own workload and work on own initiative
- Good keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Weston General Hospital
Grange Road, Uphill
Weston-super-Mare
BS23 4TQ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
