Job summary
Paediatric services are looking for a colleague who can help our already busy and lively teams achieve our trust's and departmental targets.
The successful candidate will be part of a team that prides itself on delivering excellent patient care and efficient working practices.
Using their great communication skills to coordinate patient's appointments and assisting the organisation of clinical work, the candidate may be asked to work between hospital sites with the possibility of working from home.
There are a number of roles within Paediatric Services including across a number of Surgical and Medical specialties. Upon successful interview, you may be offered a role within any vacant paediatric service.
For further details please view the job description.
This advert may close earlier than the advertised date, if a sufficient number of applications are received.
Interviews are planned to be held on Friday 7th November 2025
Main duties of the job
- To liaise with and act as a point of contact for queries from clinical and non-clinical staff.
- To act as a point of contact for patients, relatives and carers. The post holder should be always polite and empathetic to the patient's needs and be able to communicate effectively when dealing with difficult situations/conversations.
- To process outpatient appointments and inpatient admissions with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
- Understanding of medical terminology
- Working in a busy office environment
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Good command of the English language
Desirable
- Working knowledge of admission/outpatient policies and procedures
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Desirable
- Business and Administration Level 3 NVQ or equivalent experience
- Typing ability
Aptitudes
Essential
- Collaborative
- Supportive
- Innovative
- Respectful
Person Specification
Knowledge and Experience
Essential
- Clerical / administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
Desirable
- Previous NHS experience
- Experience of using a Patient Administration System
- Understanding of medical terminology
- Working in a busy office environment
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Good command of the English language
Desirable
- Working knowledge of admission/outpatient policies and procedures
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Desirable
- Business and Administration Level 3 NVQ or equivalent experience
- Typing ability
Aptitudes
Essential
- Collaborative
- Supportive
- Innovative
- Respectful
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
St Michael's Hospital & Bristol Children's Hospital
Bristol
BS2 8EG
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
