ED Support Secretary
The closing date is 28 October 2025
Job summary
Join Our Team - Make a Real Difference in Emergency Care!
An exciting opportunity has arisen to appoint an ED Support Secretary to join the Emergency Department Team at Weston General Hospital. We are looking for an enthusiastic and dynamic candidate who thrives in a busy and supportive working environment.
About the role:
As a Support Secretary in our Emergency Department, you'll be a vital part of a busy and friendly team, delivering high-quality administrative and secretarial support to a multidisciplinary group of healthcare professionals.
You will:
- Provide comprehensive secretarial and administrative support to the ED team.
- Prioritise and manage your workload effectively in a fast-paced environment.
- Communicate confidently with staff, patients, and external partners.
- Support a variety of tasks, from handling sensitive correspondence to maintaining accurate records.
The post holder should enjoy working in a busy environment with the support of an appreciative and nurturing team. The candidate should be a good team player and recognise their crucial role in support of a multidisciplinary clinical team. They will need to be able to manage and prioritise workload appropriately and with support.
Main duties of the job
Applicants should have excellent organisational, communication and interpersonal skills with a respectful and efficient telephone manner. The ability to use initiative and seek advice and support as required is essential to this role. Main duties of the job
- The post holder will need to have a good working knowledge of Microsoft Packages such as Word, Excel and Outlook and databases.
- Take minutes for key Emergency Department meetings, ensuring accurate and timely documentation of discussions and actions
- To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email.
- Contribute to data accuracy and reporting by managing Excel spreadsheets, ensuring data validation, and compiling monthly reports
- To act as a point of contact for patients, relatives and carers. The post holder should always be polite and empathetic to the patient's needs and be able to communicate effectively when dealing with difficult situations/conversations.
- Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
- Checking and sorting investigation reports and passing information on to clinical team as required.
- Ensuring speciality specific documentation is completed and filed appropriately.
- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management.
- Keen eye for attention to detail and data inputting.
About us
University Hospitals Bristol & Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with a workforce of over 13,000 staff and 100+ different clinical services across 10 sites, serving a population of over 500,000 people across Bristol and Weston.UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to patients. As a forward-thinking multi-award winning Trust,committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Join us and you can enjoy city living, be in the countryside or by the seaside, with easy access to all the South Westoffers. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As an equal opportunities employer, actively working towards a diverse workforce, we aim to create aworkforce that represents the diversity of our community and are committed to designing our services around the needs of patients and their loved ones. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
14 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year pa pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
387-WD9036-MF
Job locations
Weston General Hospital
Grange Road, Uphill
Weston-super-Mare
BS23 4TQ
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Weston General Hospital
Grange Road, Uphill
Weston-super-Mare
BS23 4TQ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
