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University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Outpatient Coordinator

The closing date is 28 October 2025

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Job summary

To book appointments within radiology at St Michael's Hospital
To monitor and managing active and backlog waiting list data, contacting patients via telephone and using Trust systems to create letters, emails and text reminders.
To be aware of the referral history, ensuring appointments are arranged in the most appropriate department for patient needs and to monitor and notify referrers of rejected requests.
To be the first point of contact for staff queries and patient complaints.

The postholder will be required to work 30 hours p.w.,

Main duties of the job

To monitor, manage and validate active and backlog waiting list data To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
Implement the policy and investigate patients who do not attend (DNA) their appointment
To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice
Attend appropriate meetings as required by the role's line manager
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Date posted

14 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

387-DT7123-MF-A

Job locations

St Michael's Hospital

Southwell St

Bristol

BS2 8EG

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

Essential

Clerical/administration experience including filing and/or reception
Experience of dealing with the public, both on the telephone and in person

Desirable

Previous NHS experience
Experience of using a Patient Administration System

Skills and Abilities

Essential

Effective and polite manner when dealing with people, both face to face and on the phone
Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Ability to work effectively in a busy team, adjust to change and motivate others
Ability to work on your own, using your own initiative, if required
Confidence to handle difficult conversations with patients, relatives and carers
Effective organisational skills
Good IT skills including Microsoft packages
Attention to detail

Desirable

Working knowledge of admission policies and procedures

Qualifications and Training

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Business and Administration Level 3 NVQ or equivalent experience

Person Specification

Knowledge and Experience

Essential

Clerical/administration experience including filing and/or reception
Experience of dealing with the public, both on the telephone and in person

Desirable

Previous NHS experience
Experience of using a Patient Administration System

Skills and Abilities

Essential

Effective and polite manner when dealing with people, both face to face and on the phone
Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Ability to work effectively in a busy team, adjust to change and motivate others
Ability to work on your own, using your own initiative, if required
Confidence to handle difficult conversations with patients, relatives and carers
Effective organisational skills
Good IT skills including Microsoft packages
Attention to detail

Desirable

Working knowledge of admission policies and procedures

Qualifications and Training

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Business and Administration Level 3 NVQ or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

St Michael's Hospital

Southwell St

Bristol

BS2 8EG

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

St Michael's Hospital

Southwell St

Bristol

BS2 8EG

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)