Job summary
The Cancer Support Worker team at UHBW are looking for an enthusiastic and motivated person to join our compassionate & well established team of cancer support workers, who provide personalised support and information to people living with and affected by cancer.
Our cancer support workers work closely with all members of the cancer clinical teams and cancer services across the Trust, providing co-ordination & delivery of support and signposting to additional services.
This provides a fantastic opportunity for you to contribute to improving the overall experience of cancer care at UHBW and work within a friendly and supportive team with an interdisciplinary approach to delivering personalised care.
Main duties of the job
- Provide telephone advice and refer on or signpost to other sources of support
- Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the clinical team or enabling rapid response as appropriate
- Guide people through the use of self-management resources
- Complete and contribute to the holistic needs assessment and the development of an individual care plan
- Make outbound telephone calls to patients to assess ongoing needs to enable a proactive prevention approach
- Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate
- Keep up to date with relevant information and contacts with local services
- Encourage and support active and healthy lifestyle choices
- With guidance from the clinical team, coach patients and carers to understand what future signs, symptoms or situations to be aware of that would indicate concern and how to make contact when they feel that their condition or needs have changed, including what to do out of hours
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Coaching or teaching qualification
- Evidence of continued role development
- Willingness to undertake Macmillan learning and development courses
Skills and Abilities
Essential
- IT Skills
- Able to use own initiative
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people of all levels
- Good observation skills
- Ability to work in a team, Ability to motivate self and others
- Flexible attitude to working
- Accurate written communication of information
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Ability to prioritise own workload
- Ability to talk sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
Desirable
- European Computer Driving Licence or equivalent
Aptitudes
Essential
- Calm and Objective
- Confident yet approachable
- Acts in a mature manner - both personally and professionally
- Recognition of own limitations
- Demonstrates enthusiasm
- Ability to deal with complex and difficult emotional situations
- Ability to travel between sites
Knowledge and Experience
Essential
- Relevant health or social care experience at AfC Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data management
- Evidence of good communications skills
- Understanding of person-centred care
- Understanding of the health and social care environment
- Experience of coach/teaching patients and carers
Desirable
- Understanding of Macmillan Cancer Support and its role across the UK
- Experience in coordinating a patient workload
- Awareness of Improving Outcomes: A strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
Person Specification
Qualifications and Training
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Coaching or teaching qualification
- Evidence of continued role development
- Willingness to undertake Macmillan learning and development courses
Skills and Abilities
Essential
- IT Skills
- Able to use own initiative
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people of all levels
- Good observation skills
- Ability to work in a team, Ability to motivate self and others
- Flexible attitude to working
- Accurate written communication of information
- Ability to show empathy and understand the difficulties faced by people affected by cancer
- Ability to prioritise own workload
- Ability to talk sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
Desirable
- European Computer Driving Licence or equivalent
Aptitudes
Essential
- Calm and Objective
- Confident yet approachable
- Acts in a mature manner - both personally and professionally
- Recognition of own limitations
- Demonstrates enthusiasm
- Ability to deal with complex and difficult emotional situations
- Ability to travel between sites
Knowledge and Experience
Essential
- Relevant health or social care experience at AfC Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data management
- Evidence of good communications skills
- Understanding of person-centred care
- Understanding of the health and social care environment
- Experience of coach/teaching patients and carers
Desirable
- Understanding of Macmillan Cancer Support and its role across the UK
- Experience in coordinating a patient workload
- Awareness of Improving Outcomes: A strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Haematology and Oncology Centre
Horfield Road
Bristol
BS2 8ED
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
