Receptionist
The closing date is 08 October 2025
Job summary
We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team.
We have x2 Permanent Receptionist posts available. These posts are 37.5 hours per week and would be split across the four Outpatient Reception areas of the Bristol Dental Hospital.
The working schedule is 8.30 am to 5.00 pm (1 hour lunch), however, the successful candidate will be asked to do a 8.00 am to 4.30 pm (1 hour lunch) on a rota basis. This will be Monday to Friday.
Duties include greeting arriving patient and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.
Main duties of the job
- To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
- To keep waiting areas tidy and patient information materials up to date.
- To input outcomes of appointments, including those of patients that did not attend, on the Patient Administration System (PAS) and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards.
- Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times.Act with flexibility to utilise skills in other functions if and when appropriate.
- To be aware of Service and Trust policies and guidelines and ensure all these are adhered to.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
24 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year pa
Contract
Permanent
Working pattern
Full-time
Reference number
387-S0733-TJ-A
Job locations
Bristol Dental Hospital
Lower Maudlin Street
Bristol
BS1 2LY
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Dental Hospital
Lower Maudlin Street
Bristol
BS1 2LY
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
