Job summary
The Receptionist role is responsible for attending patient on arrival, making clinical staff aware if needed, checking patient details are correct, dealing with many enquires face-to-face and over the phone, booking appointments and any other clerical duties required within this role.
Main duties of the job
To book patient appointments in line with the, print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
To check and update patient details on arrival and book them into clinic retrieving data from a number of internal and external Patient Access Policy (PAS)'s
To book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
To input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards
To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Essential
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- o Clerical / administrative experience, including filing and/or reception o Experience of dealing with the public, both on the telephone and in person
- o Effective and polite manner when dealing with people, both face to face and on the phone o Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy o Ability to work effectively in a busy team, adjust to change and motivate others o Ability to work on your own, using your own initiative, if required o Confidence to handle difficult conversations with patients, relatives and carers o Effective organisational skills o Good IT skills including Microsoft packages o Attention to detai
Desirable
- Previous NHS experience o Experience of using a Patient Administration System
- Working knowledge of admission policies and procedures
Person Specification
Essential
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- o Clerical / administrative experience, including filing and/or reception o Experience of dealing with the public, both on the telephone and in person
- o Effective and polite manner when dealing with people, both face to face and on the phone o Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy o Ability to work effectively in a busy team, adjust to change and motivate others o Ability to work on your own, using your own initiative, if required o Confidence to handle difficult conversations with patients, relatives and carers o Effective organisational skills o Good IT skills including Microsoft packages o Attention to detai
Desirable
- Previous NHS experience o Experience of using a Patient Administration System
- Working knowledge of admission policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
South Bristol Community Hospital
Hengrove Prommenade
Bristol
BS14 0DE
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
