Job summary
The Referral to Treatment (RTT) Senior Pathway Coordinator within the Dental Hospital is responsible for ensuring the accurate, timely, and efficient management of patient pathways in line with national RTT standards and local operational targets.
Working closely with clinical, administrative, and operational teams, the Senior Pathway Coordinator oversees the tracking and validation of RTT pathways, identifying and resolving any breaches, delays, or data issues.
They will support the ongoing improvement of patient flow, contribute to performance reporting, and play a key role in maintaining the integrity of RTT data across systems.
The role also includes the supervision and support of band 3 validators, ensuring best practices are followed and fostering a culture of continuous improvement and accountability in RTT pathway management.
Main duties of the job
The RTT Coordinator will play a key role in ensuring timely and accurate management of patient pathways from referral through to treatment, in line with national Referral to Treatment (RTT) standards. The post holder will be responsible for monitoring and validating RTT data, supporting clinical and administrative teams to ensure compliance, and helping to improve patient access and flow. This role requires excellent attention to detail, strong organisational skills, and the ability to work collaboratively across departments to deliver high-quality patient care.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 4 NVQ or equivalent experience
Knowledge and Experience
Essential
- Line Management Experience
- Previous NHS experience - minimum of 1 year
- Experience of using a Patient Administration System (preferably Careflow)
Desirable
- Experience of providing training courses to colleagues / others both on a 1:1 basis and in classroom
- Extracting performance reports or RTT related information including experience of outpatient and elective waiting list management
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, prioritise workload for yourself and others ensuring efficient workload completion whilst multi-tasking between different software packages
- Ability to work independently whilst managing others in a team environment
- Ability to deal appropriately with sensitive and confidential information
- Ability to work effectively with staff at all levels within the Trust, ensuring that you are acting appropriately as the "manager" to junior colleagues
- Good IT skills including Microsoft packages
- Methodical and reliable, with attention to detail and accuracy
Desirable
- Working knowledge of outpatient policies and procedures (access policy, SOPs and RTT standards)
Person Specification
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 4 NVQ or equivalent experience
Knowledge and Experience
Essential
- Line Management Experience
- Previous NHS experience - minimum of 1 year
- Experience of using a Patient Administration System (preferably Careflow)
Desirable
- Experience of providing training courses to colleagues / others both on a 1:1 basis and in classroom
- Extracting performance reports or RTT related information including experience of outpatient and elective waiting list management
Skills and Abilities
Essential
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, prioritise workload for yourself and others ensuring efficient workload completion whilst multi-tasking between different software packages
- Ability to work independently whilst managing others in a team environment
- Ability to deal appropriately with sensitive and confidential information
- Ability to work effectively with staff at all levels within the Trust, ensuring that you are acting appropriately as the "manager" to junior colleagues
- Good IT skills including Microsoft packages
- Methodical and reliable, with attention to detail and accuracy
Desirable
- Working knowledge of outpatient policies and procedures (access policy, SOPs and RTT standards)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Dental Hospital
Lower Maudlin Street
Bristol
BS1 2LY
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
