Job summary
To ensure the patient notes are available where they are needed to support patient care.
The post holder will be responsible for retrieving case notes, and for collating, organising, and quality checking case notes in readiness for pre-operative assessments or surgery.
In addition, the post holder will be willing to assist with other administrative duties and liaise with clinicians around any note or referral queries.
Main duties of the job
To assist with general admin duties within the Patient Access Office, including the below:
- Dealing with phone calls from patients, GPs, secretaries and other departments.
- Communicating effectively and accurately, acting confidentially, discretely and tactfully where necessary, via telephone and face to face contact with patients, visitors and staff
- To be responsible for entering and updating accurate information on the Trust's patient information system
- To prioritise own workload and to keep accurate records of patient's availability, to ensure that the patient's pathway is complete
- General administration e.g. filing, collecting post and distributing to colleagues and other departments
- Assisting with the smooth running of Patient Access by working as a member of a team, as required
- To escalate any issues regarding patient pathways to the line manager as appropriate
- To undertake any other appropriate duties, as agreed with the line-manager
- To undertake any training required to meet professional and Personal Development Plan
- Attend annual appraisal meetings and take responsibility for all mandatory and statutory training ensuring it is up-to-date
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE level (or equivalent) in English Language and/or Maths
Desirable
- NVQ Level 2 in Business Administration or equivalent
- Educated beyond GCSE level to a higher level or completion of relevant administrative or business training courses
Knowledge and Experience
Essential
- Basic Keyboard Skills
- Working knowledge of Microsoft Office i.e. email
- Working in a busy office environment
- Email and work etiquette
Desirable
- NHS Administrative Experience
- Health Records Experience
- Understanding and maintaining of filing systems
Skills and Abilities
Essential
- Have a pleasant manner and good communication skills
- Ability to prioritise and manage own workload
- Ability to work with, and support, a range of staff
- Effective organisational skills
- Ability to work on your own, using your own initiative if required
- Ability to be proactive and problem solve
- Effective, respectful and professional communication skills
Person Specification
Qualifications and Training
Essential
- Educated to GCSE level (or equivalent) in English Language and/or Maths
Desirable
- NVQ Level 2 in Business Administration or equivalent
- Educated beyond GCSE level to a higher level or completion of relevant administrative or business training courses
Knowledge and Experience
Essential
- Basic Keyboard Skills
- Working knowledge of Microsoft Office i.e. email
- Working in a busy office environment
- Email and work etiquette
Desirable
- NHS Administrative Experience
- Health Records Experience
- Understanding and maintaining of filing systems
Skills and Abilities
Essential
- Have a pleasant manner and good communication skills
- Ability to prioritise and manage own workload
- Ability to work with, and support, a range of staff
- Effective organisational skills
- Ability to work on your own, using your own initiative if required
- Ability to be proactive and problem solve
- Effective, respectful and professional communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Eye Hospital
Lower Maudlin Street
Bristol
BS1 2LY
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
