Job summary
An exciting opportunity has arisen for an enthusiastic and motivated Ward Clerk to join our team on our busy Respiratory High Care Unit, C808
We require a Ward Clerk who is able to work 22.5 hours per week (Monday to Wednesday) to help us maintain the smooth and effective running of our busy 24 bedded Respiratory High Care Unit
This is a supportive role, assisting the clinical nursing team and wider MDT to ensure the department runs smoothly.
You will need to be flexible, adaptable and have strong organisational skills. Excellent communication skills are important as you will be liaising with teams throughout the hospital whilst working closely with the MDT, relatives and patients.
Main duties of the job
To liaise with patients, clinical staff, GPs in person, via telephone &email
Show a caring & professional approach towards patients & visitors
Escalate patient queries, capacity problems and general issues to line manager or clinical staff as appropriate
Welcome & assist patients & visitors on arrival & inform appropriate staff.
Ensure that all clinical results & other clinical information are accurately filed
Ensure patient records are appropriately received & transferred in & out of ward
To carry out associated clerical duties, for example, filing , photocopying, distributing post, diary management & scanning
Undertake the role's duties in the case of a major incident in your department
Attend appropriate meetings as required by line manager
Take part in departmental audits & associated duties
Attend training courses
Assist in training of new members of the team
When requested, order stationary & essential items
Check & update patient details on arrival
To review discharge paperwork & book follow-up appointments
Check incoming email inbox's daily to keep up to date with departmental & Trust information
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Knowledge and Experience
Essential
- Previous reception or customer facing experience in a healthcare or public setting
- Clerical/administration experience including filing and/or reception
- Previous NHS experience
Skills and Abilities
Essential
- Excellent/professional telephone/ reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Able to communicate clearly and act quickly in emergency
- Good IT skills including Microsoft packages
- Tidy and methodical working practice
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
- Confidence to handle difficult conversations with patients, relatives and carers
Person Specification
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Knowledge and Experience
Essential
- Previous reception or customer facing experience in a healthcare or public setting
- Clerical/administration experience including filing and/or reception
- Previous NHS experience
Skills and Abilities
Essential
- Excellent/professional telephone/ reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Able to communicate clearly and act quickly in emergency
- Good IT skills including Microsoft packages
- Tidy and methodical working practice
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
- Confidence to handle difficult conversations with patients, relatives and carers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Upper Maudlin Street
Bristol
BS2 8HW
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
