Job summary
We are looking for an enthusiastic, highly motivated, flexible and organised person to join the Hepatology team at the Bristol Royal Infirmary. If you enjoy working with a wide variety of people, enjoy new challenges and meet tight deadlines, we want to hear from you.
The post holder will require excellent communication skills, the ability to work under pressure and good organisational/interpersonal skills. They should also be able to independently manage their own workload.
This is a part time, band 3 post working 4 days per week. The role is split between 3 days of administrative support for the Hep C team and 1 day of administrative support for the new ED BBV Opt Out testing scheme. More details on this project can be found here.
Main duties of the job
To be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role.
Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
To act as a point of contact for queries from clinical and non-clinical staff relating to the CQUIN
Liaise with clinical and non-clinical teams across the Trust via telephone and email
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
To organise weekly departmental CQUIN project meetings including compiling the agenda, taking minutes and maintaining the action log.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- IT Skills or qualifications to ECDL/RSA standard
Knowledge and Experience
Essential
- Experience of interpreting and extracting information from paper and electronic records Including use of clinical information systems
- Experience of working with computer systems
- Experience of working as part of a team and on own initiative
- Experience of NHS working and working with Multidisciplinary teams
Desirable
- Experience of dealing with the public
Aptitudes
Essential
- Respecting Everyone
- Embracing Change
- Recognising Success
- Working Together
Skills and Abilities
Essential
- Effective communication skills & influencing skills
- Able to empower others
- Computer literacy
- Organisational skills
- Knowledge of clinical services
- Ability to identify and implement service techniques
- Confident and approachable style
- Resilience and ability to deal with difficult situations
- Credible with staff at all levels
Aptitudes
Essential
- Methodical and reliable, with attention to detail and accuracy
- Self-motivated, enthusiastic and approachable
- Demonstrate a flexible and adaptable approach to work with a willingness to learn and develop role
- Exhibits diplomacy and interpersonal skills with ability to interact with people of all levels and backgrounds
Desirable
- Ability to gain influence and motivate people to achieve progress
- Professional in appearance and approach
Person Specification
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- IT Skills or qualifications to ECDL/RSA standard
Knowledge and Experience
Essential
- Experience of interpreting and extracting information from paper and electronic records Including use of clinical information systems
- Experience of working with computer systems
- Experience of working as part of a team and on own initiative
- Experience of NHS working and working with Multidisciplinary teams
Desirable
- Experience of dealing with the public
Aptitudes
Essential
- Respecting Everyone
- Embracing Change
- Recognising Success
- Working Together
Skills and Abilities
Essential
- Effective communication skills & influencing skills
- Able to empower others
- Computer literacy
- Organisational skills
- Knowledge of clinical services
- Ability to identify and implement service techniques
- Confident and approachable style
- Resilience and ability to deal with difficult situations
- Credible with staff at all levels
Aptitudes
Essential
- Methodical and reliable, with attention to detail and accuracy
- Self-motivated, enthusiastic and approachable
- Demonstrate a flexible and adaptable approach to work with a willingness to learn and develop role
- Exhibits diplomacy and interpersonal skills with ability to interact with people of all levels and backgrounds
Desirable
- Ability to gain influence and motivate people to achieve progress
- Professional in appearance and approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Infirmary
Marlborough Street
Bristol
BS2 8HW
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
