Job summary
An exciting opportunity has arisen to appoint a part-time receptionist to join the A&E Department at Weston General Hospital. We are looking for an enthusiastic and dynamic candidate who thrives in a busy and supportive working environment
The role of the receptionist is integral to all that we do.
You must be able to greet patients, be approachable and empathic to patient needs but also able to work under pressure. The role can sometimes be demanding with telephone calls to answer as well as demands of patients and other staff. The role requires a huge amount of computer work. High standards as well as speed and accuracy are of huge emphasis.
The working pattern is over a rolling 4 week period as follows:-
Week 1
Tuesday 0800-1800
Friday 1800-2200
Sunday 1800-2200
Week 2
Tuesday 0800-1800
Wednesday 1800-2200
Friday 1330-1830
Saturday 1830-0330
Week 3
Tuesday 1800-2200
Thursday 1800-2200
Week 4
Tuesday 0800-1800
Wednesday 1330-1800
Saturday 1800-2200
Sunday 1330-1830
Interviews will be held on Monday 16th December 2024
Main duties of the job
To provide high quality reception services for the Trust and maintaining the highest standards of service delivery and customer care. Act as a first point of contact assistance to patients, relatives or other members of the public who attend or make contact by phone to the emergency department.
To organised their workload in accordance with the demands of the department.
To co-ordinate daily activities to ensure efficiency of service within the organisation.
To exercise initiative.
To ensure that confidentiality is maintained at all times.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description and main responsibilities please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities please refer to the job description document attached to this vacancy.
Person Specification
Qualifications
Essential
- Good standard of general education at GCSE grade c or above or equivalent
- ECDL, or equivalent qualification or experience of using computer systems and following Microsoft office packages - Word, Excel and Outlook
Desirable
- Administrative qualification or working towards e.g. NVQ level 2, or equivalent qualification or experience
Knowledge
Essential
- Basic knowledge of NHS related legislation and codes of practice i.e. confidentiality and data protection
- A good understanding of how to work electrical equipment i.e. computers, photocopiers and printers
- Knowledge and experience of using computer systems and Microsoft Packages
- Experience of team working to achieve performance targets
- Minimum of 2 years' experience of working in a fast-paced office environment
- Experience of working with the public
Desirable
- A basic understanding of medical terminology
- Minimum of 2 years' experience of working in the NHS or similar organisation
Skills
Essential
- Must have good organisational skills and self-management with ability to multitask to meet targets and deadlines
- Must have excellent customer service skills for both internal and external users both face to face and via telephone
- Must be able to work under pressure with frequent interruptions
- Must have the ability to work alone and as part of a team
- Must be able to think logically and methodically within working practices
Aptitudes
Essential
- Flexible attitude to ensure that optimum support is offered to the Service Leads and administrators in delivering services to patients
- Ability to put people at ease and recognise emotional needs of visitors
Person Specification
Qualifications
Essential
- Good standard of general education at GCSE grade c or above or equivalent
- ECDL, or equivalent qualification or experience of using computer systems and following Microsoft office packages - Word, Excel and Outlook
Desirable
- Administrative qualification or working towards e.g. NVQ level 2, or equivalent qualification or experience
Knowledge
Essential
- Basic knowledge of NHS related legislation and codes of practice i.e. confidentiality and data protection
- A good understanding of how to work electrical equipment i.e. computers, photocopiers and printers
- Knowledge and experience of using computer systems and Microsoft Packages
- Experience of team working to achieve performance targets
- Minimum of 2 years' experience of working in a fast-paced office environment
- Experience of working with the public
Desirable
- A basic understanding of medical terminology
- Minimum of 2 years' experience of working in the NHS or similar organisation
Skills
Essential
- Must have good organisational skills and self-management with ability to multitask to meet targets and deadlines
- Must have excellent customer service skills for both internal and external users both face to face and via telephone
- Must be able to work under pressure with frequent interruptions
- Must have the ability to work alone and as part of a team
- Must be able to think logically and methodically within working practices
Aptitudes
Essential
- Flexible attitude to ensure that optimum support is offered to the Service Leads and administrators in delivering services to patients
- Ability to put people at ease and recognise emotional needs of visitors
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Weston General Hospital
Grange Road
Weston-super-Mare
BS23 4TQ
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
